Expand Your Help Content’s Reach: 3 Tips to Get More Views
Online self-service delivers benefits for brands and consumers alike. So how do you ...
Why Online Self-Service Is the New Reality for Businesses
The customer service landscape is being reshaped by digital, primarily because ...
3 Hidden Tricks to Turn Customer Service Experiences Into ...
Providing great customer service can help you attract new business. Here’s how to ...
How to Infuse User-Generated Content Into Customer Service
Bringing user-generated content into your customer support organization results in ...
What the F*Q? How dynamic user generated content beats ...
T-Mobile leverages user-generated content in its online FAQs for better SEO, more ...
Why 9 in 10 Consumers Rely on UGC When They’re Low in the ...
Now more than ever, consumers rely on user-generated content when they are ...
What the Age of the Customer Means for Digital Business
With the rise of the internet industry, businesses in nearly every vertical are ...
Why Educating Your Customers Results In Higher LTV
Customer lifetime value is a critical success metric. Only when you know how much ...
The Hidden Connection Between CX and Revenue in Telecom
Customer experience is critically important in the telecom industry, which has many ...
Yes, Millennials Are ‘Killing’ the Economy; Transparency Is ...
If you believe what you read, Millennials like myself are responsible for ‘killing’ ...
CX Growth Hacking: Focusing on Customer Conversations ...
Engaging customers via conversations is a reliable way to improve the customer ...
The Secret of Great Customer Service on Mobile: P2P ...
A large majority of consumers use their smartphones to seek out support from ...
Launch Pad: 3 Community Launch Lessons
There are many benefits to harnessing customer conversations. Online conversation ...
3 Reasons Why M-Commerce Needs Community Conversations
If you’ve bought something online using a mobile device, you’re in good company. ...
