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Engaging customers via conversations is a reliable way to improve the customer ...
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A large majority of consumers use their smartphones to seek out support from ...
Launch Pad: 3 Community Launch Lessons
There are many benefits to harnessing customer conversations. Online conversation ...
3 Reasons Why M-Commerce Needs Community Conversations
If you’ve bought something online using a mobile device, you’re in good company. ...
4 Tips to be more effective at Digital Marketing
Brand enthusiasts are a powerful marketing resource—but you need the right systems ...
Improve Customer Communication Today With These 3 Tips
Clearly communicating your value proposition educates prospects about why they ...
User-Generated Content at Scale: Capturing Value With ...
User-generated reviews, how-tos, and advice improve customer engagement throughout ...
3 Success Tips for Building a Terrific Online Knowledge Base
Building a trove of online educational content can pay dividends far into the ...
5 Tactics: Enhance Digital Transparency With a Community
Because they are designed to encourage conversation, communities are incredibly ...
What 3 NPS Leaders Have In Common: A Focus on Digital ...
The three highest-Net Promoter Score telcos in the Netherlands share a focus on ...
Customer Community trends: Leverage Community Content ...
The era of standalone online communities is over.
Future of Connectivity: Enhance IoT Support With Customer ...
The internet of things (IoT) era is here, bringing with it many new opportunities ...
3 Reasons Communities Accelerate Product and Service ...
Your customers are eager to help you innovate. The question is, are you tapping into ...
How One Innovative Telco Improves Customer Service With Its ...
Simyo is an online-only telecom operator in the Netherlands. In a competitive ...
