What the F*Q? How dynamic user generated content beats ...
T-Mobile leverages user-generated content in its online FAQs for better SEO, more ...
Why 9 in 10 Consumers Rely on UGC When They’re Low in the ...
Now more than ever, consumers rely on user-generated content when they are ...
What the Age of the Customer Means for Digital Business
With the rise of the internet industry, businesses in nearly every vertical are ...
Why Educating Your Customers Results In Higher LTV
Customer lifetime value is a critical success metric. Only when you know how much ...
The Hidden Connection Between CX and Revenue in Telecom
Customer experience is critically important in the telecom industry, which has many ...
Yes, Millennials Are ‘Killing’ the Economy; Transparency Is ...
If you believe what you read, Millennials like myself are responsible for ‘killing’ ...
CX Growth Hacking: Focusing on Customer Conversations ...
Engaging customers via conversations is a reliable way to improve the customer ...
The Secret of Great Customer Service on Mobile: P2P ...
A large majority of consumers use their smartphones to seek out support from ...
Launch Pad: 3 Community Launch Lessons
There are many benefits to harnessing customer conversations. Online conversation ...
3 Reasons Why M-Commerce Needs Community Conversations
If you’ve bought something online using a mobile device, you’re in good company. ...
4 Tips to be more effective at Digital Marketing
Brand enthusiasts are a powerful marketing resource—but you need the right systems ...
Improve Customer Communication Today With These 3 Tips
Clearly communicating your value proposition educates prospects about why they ...
User-Generated Content at Scale: Capturing Value With ...
User-generated reviews, how-tos, and advice improve customer engagement throughout ...
3 Success Tips for Building a Terrific Online Knowledge Base
Building a trove of online educational content can pay dividends far into the ...
