Customer engagement: a SaaS business superpower!
Engaged customers are loyal customers, and loyalcustomers are good for your bottom line. Beat their expectations and create champions for your business.
Engaged customers are loyal customers, and loyalcustomers are good for your bottom line. Beat their expectations and create champions for your business.
Deliver memorable, positive, and personalized experiences with a Customer
Success community.
We use community as a tool for gathering customer input on the product, as well as helping our Support and CSM teams to scale, by increasing our customer’s ability to self-serve.
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
Our product experts are happy to answer any questions.
Read more about our success approach.