Pricing

InSided offers flexible but straight forward pricing that grows with your business. Feel free to request a personalized quote—no strings attached.

Professional

Grow your first branded community

Foundation:

  • 3 Admin seats included
  • Community platform
  • Q&A
  • Knowledge Base
  • Product updates
  • Gamification (Likes & badges)
  • Events & Registrations
  • In-App embeddable
Most Popular

Business

An integrated community to support bigger teams

Everything in ‘Professional’ plus:

  • 5 Admin seats included
  • User groups
  • Ideation & customer feedback
  • Advanced gamification (Ranks & leaderboards)
  • Out of the box CRM & ticketing integration
  • Customer Success Manager

Enterprise

Advanced integrations & support for custom requirements

Full platform access:

  • 10 Admin seats included
  • Enterprise Customer Success Manager
  • Advanced CS integrations & custom requirements
  • Custom Security requirements
  • Custom Terms & Conditions
  • Custom volumes

Professional

Platform engine

    • Single Sign-On
    • Social login
    • Automatic platform updates
    • SSI (Integrate header & footer)
    • SEO optimization
    • Live search & advanced filters
    • Unlimited parent and sub-categories
    • Closed categories
    • Rich text editor
    • Topic helpfulness
    • Extensive analytics & dashboards
    • Advanced moderation & workflows
    • Advanced spam protection
    • Staging environment

Gamification

    • Likes
    • Badges

Branding

    • Custom domain
    • Self-service platform styling
    • Fully configurable homepage
    • HTML widgets
    • Custom CSS

Ideation & Customer feedback

Events & Registrations

    • Events calendar & landing page

User groups

Integrations

    • Google analytics
    • Zapier (eg Slack & Jira)
    • API (read & write)
    • Zendesk Federated Search + Self-service
    • Skilljar Federated Search
    • Salesforce Federated Search

Support

    • Self-service
    • Community
    • Email

Business

Platform engine

    • Single Sign-On
    • Social login
    • Automatic platform updates
    • SSI (Integrate header & footer)
    • SEO optimized
    • Live search & advanced filters
    • Unlimited parent and sub-categories
    • Closed categories
    • Rich text editor
    • Topic helpfulness
    • Extensive analytics & dashboards
    • Advance moderation & workflows
    • Advanced spam protection
    • Staging environment

Gamification

    • Likes
    • Badges
    • Ranks
    • Point system
    • Leaderboards

Branding

    • Custom domain
    • Self-service platform styling
    • Fully configurable homepage
    • HTML widgets
    • Custom CSS

Ideation & Customer feedback

    • Innovation category
    • Release notes
    • Dedicated ideation landing page
    • Post ideas
    • Up-voting of ideas
    • Status labels for ideas
    • Pin replies
    • Product areas
    • Tags

Events & Registrations

    • Events calendar & landing page
    • Private events

User groups

    • Groups landing page
    • Closed-groups

Integrations

    • Google analytics
    • Zapier (eg Slack & Jira)
    • API (read & write)
    • Third-party scripts
    • Zendesk Federated Search + Self-service
    • Skilljar Federated Search
    • Salesforce Federated Search
    • Zendesk ticket escalation
    • Freshworks ticket escalation
    • Productboard integration
    • Salesforce Dashboarding (1000 accounts)

Support

    • Self-service
    • Community
    • Email
    • Customer Success Manager

Enterprise

Platform engine

    • Single Sign-On
    • Social login
    • Automatic platform updates
    • SSI (Integrate header & footer)
    • SEO optimized
    • Live search & advanced filters
    • Unlimited parent and sub-categories
    • Closed categories
    • Rich text editor
    • Topic helpfulness
    • Extensive analytics & dashboards
    • Advance moderation & workflows
    • Advanced spam protection
    • Staging environment

Gamification

    • Likes
    • Badges
    • Ranks
    • Point system
    • Leaderboards

Branding

    • Custom domain
    • Self-service platform styling
    • Fully configurable homepage
    • HTML widgets
    • Custom CSS

Ideation & Customer feedback

    • Innovation category
    • Release notes
    • Dedicated ideation landing page
    • Post ideas
    • Up-voting of ideas
    • Status labels for ideas
    • Pin replies
    • Product areas
    • Tags

Events & Registrations

    • Events calendar & landing page
    • Private events

User groups

    • Groups landing page
    • Closed-groups

Integrations

    • Google analytics
    • Zapier (eg Slack & Jira)
    • API (read & write)
    • Third-party scripts
    • Zendesk Federated Search
    • Salesforce Federated Search
    • Skilljar Federated Search
    • Zendesk ticket escalation
    • Freshworks ticket escalation
    • Productboard integration
    • Salesforce Dashboarding (unlimited accounts)
    • Salesforce Connector
    • Gainsight integration
    • Custom integrations ($5000,- p/integration)

Support

    • Self-service
    • Community
    • Email
    • Enterprise Customer Success Manager
    • Phone

Not sure where to start? Do you have any questions, need different volumes or looking for particular features?

We’re here to help! Feel free to get in touch, and we’ll show you what’s possible with inSided.

Onboarding packages

Self-Service

InSided offers all the tools do ‘do it yourself’. Become a certified Community Manager by following our e-learning onboarding program.

Guided

You will be paired with a Project manager & Community expert who will guide you through community configuration, training, technical & design assistance – all to minimize time to value.

Migration

A migration project typically has firm timelines. Our project manager will create and manage planning aligned with resources on both sides to ensure a successful migration & timely go-live.

The best part for me is the feeling that I finally have a vendor who is a true partner in helping ensure the long term success and growth of our community.

Lila Meyer

Director of Product Education and Community at Gainsight

Frequently asked questions

What is a ‘Seat’

A seat constitutes Admin access to the ‘backend’ of our Customer Success Community platform. E.g.

Control environment

Advanced moderator Workflows

Platform settings

Branding & customization

What is a ‘Unique Visitor’

‘Unique Visitors’ is the number of unduplicated (counted only once) visitors to your community website over the course of a specified time period.

The specified time frame used by inSided is 12 months from the start date of your contract. inSided uses a unique identifier (based on a first-party cookie) to keep track of users and to identify returning visitors vs unique visitors over the specific time period.

inSided uses its proprietary analytics tool to keep track of this.