INTRODUCING
Gainsight
Customer Communities
inSided is now Gainsight Customer Communities. Give your customers a single hub for anytime, anywhere, self-service.
inSided is now Gainsight Customer Communities. Give your customers a single hub for anytime, anywhere, self-service.
One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.
Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
Keep customers informed and updated about new product developments, releases and updates to your roadmap.
Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
Take a look at any community built on inSided, and you’ll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”