What’s next in customer health? Five leaders have their say Deciding how to calculate your customer health score can vary from organization to organization.…
What’s the future of the Customer Success tech stack? This week in our blog series, This is Digital Customer Success, our Head of…
Guest post: 5 myths of Digital Customer Success This month's guest post is brought to you by Condeco's arguably most customer-obsessed CSM…
Structuring your Customer Success team We’re back! It’s time for another post in our series, This is Digital Customer…
Guest post: The Digital CSM – Goals and responsibilities of the CS team’s latest addition Back when Customer Success was new (okay, I know, that feels like it was…
Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program New week, new knowledge! It’s time for another post in our series, This is…
Digital Customer Success: the what, the who, and the how This week, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down…
Building your Digital Customer Success program – Choosing your channels (Part 3) Now that Integration Week is a wrap, it’s time to put our focus back…
Building your Digital Customer Success program – Choosing your channels (Part 2) Welcome back to This is Digital Customer Success, our blog series where we set…
Building your Digital Customer Success program – Choosing the right channels (Part 1) Welcome to the fourth installment in our new series, This is Digital Customer Success…