Capture and reuse high-frequency questions and answers automatically to maximize the efficiency of your support team
Provide outstanding service, without the cost
With the power of a community, it’s easy to provide high-quality, low-cost support to freemium or trial users
Deliver a seamless self-service user experience
Never interrupt a user’s journey. Allow users to find the answers to their questions exactly when and where they need them
Streamline your workflow with inSided
Scale customer support, and increase the efficiency of your customer success teams
Onboard new users with ease
inSided reduces the legwork and makes onboarding new users easy. You’ll see an increase in product adoption when you provide quick, easy to access and highly relevant self-service content.
Create and enhance your knowledge base
Build and maintain a knowledge base that’s truly driven by demand, not assumptions. Continuously combine community-driven content with your own internal help materials and get an up-to-the-minute, relevant and trustworthy knowledge base.
Provide a fantastic learning environment
Let product users share best practices and tips via the community, and make this easy to access with in-product support widgets.
We’re happy to show you around
We would love to set you up with a 14-day free trial (no strings attached) or get a bit more personal with a demo walkthrough of our product.
A one-stop shop for your users to get the answers to their burning questions, directly tied to the community. This provides your users with an all-in-one solution, a combination of curated company & community content to cover all bases.
To scale their service offering and rapidly strengthen their customer service approach, software vendor Infoland worked quickly to implement a self-service community with inSided.
Looking to create one central hub for communication and to allow their users to easily find the latest information and software updates, Infoland needed to create a self-sustaining community of expert users.
Over 57% of questions answered by other users
5 active users per topic
Excellent engagement levels for such a young community
Want to see what inSided can do for you?
Book a demo to take a closer look at our platform.