Power customer success & scale customer support
With our self-service community platform for B2B software
- Scale customer support
- Efficient customer success
- Product ideation
- Engagement & gamification
With our self-service community platform for B2B software
Scale customer support, and increase the efficiency of your customer success teams
inSided reduces the legwork and makes onboarding new users easy. You’ll see an increase in product adoption when you provide quick, easy to access and highly relevant self-service content.
Build and maintain a knowledge base that’s truly driven by demand, not assumptions. Continuously combine community-driven content with your own internal help materials and get an up-to-the-minute, relevant and trustworthy knowledge base.
Let product users share best practices and tips via the community, and make this easy to access with in-product support widgets.
We would love to set you up with a 14-day free trial (no strings attached) or get a bit more personal with a demo walkthrough of our product.
Create better and more answers with the help of your customer community. Scale support, increase engagement and build better products by relying on those that matter most; your expert users.
A one-stop shop for your users to get the answers to their burning questions, directly tied to the community. This provides your users with an all-in-one solution, a combination of curated company & community content to cover all bases.
Provide contextual, personalized help right within your own product and show suggestions based on current user activity. Scale customer success, onboarding and product/feature adoption.
To scale their service offering and rapidly strengthen their customer service approach, software vendor Infoland worked quickly to implement a self-service community with inSided.
Looking to create one central hub for communication and to allow their users to easily find the latest information and software updates, Infoland needed to create a self-sustaining community of expert users.