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Enable company-wide Customer Success
Improve retention, customer growth and advocacy with the all-in-one customer success engagement platform
Our recipe for customer success
Drive customer engagement
Engage your customers in peer-to-peer discussions, events & segmented user-groups
Increase customer self-service
Increase productivity and proactiveness by decreasing customer support questions
Product feedback & updates
Communicate releases, get the voice of the customer on your roadmap
Increase customer advocacy
Identify loyal users & increase overall NPS and Customer Satisfaction scores
What's in the box:
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![inSided Community Platform for Customer Success and Support]()
Community platform
One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
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Knowledge base
Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.
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![Product Feedback & Ideation]()
Product feedback & ideation
Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
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![inSided Product roadmap & release notes communication]()
Product communication
Keep customers informed and updated about new product developments, releases and updates to your roadmap.
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![inSided in-app customer success support embeddables]()
In-app embeddables
Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
Learn more
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Online communities are powerful & they are even more powerful given the current global situation
Wade Foster
CEO at Zapier
Customers need a safe space to connect—a place to gather and offer help, share ideas and give inspiration
Colin Breece
Chief Strategy Officer at Shootproof
Over 100 customer ideas have been implemented through our Community Platform last year
Denise Stokowski
VP Platform Products at Gainsight
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Integrated with your existing success and support tech stack
- Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
- Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
- Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions
Leading brands are already using inSided
“They're constantly working on releasing new features - events, groups - and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”
Kristen Gastaldo
Customer Community Lead at IFS
Community Success resources
Ebook
The Complete Buyer's Guide to Community Software
Ebook
The Ultimate Guide to Community Management for B2B
Want to see what inSided can do for you?
It's a great chance to have a closer look at our platform.
