It’s no secret that online self-service results in faster answers. It’s also not unreasonable to expect that SaaS tech companies have a comprehensive, easy-to-use and high quality self-service offering. But what is it about self-service that delivers so much value over and above static or traditional knowledge base platforms? Here's how self-service tools get customers the answers they need whilst reducing time-to-resolution ...  

November 19, 2018

There are dozens of online community variations, and as the digital landscape grows and grows, the sheer array of online platforms that facilitate community building for brands, businesses and individuals keeps pace.

On a smaller scale, many social media platforms offer great engagement tools to kick off your community building efforts and help you grow your member numbers fast—but these growth benefits come at a cost. Building on borrowed ground is never a recommended long-term strategy. Do you really want to be held captive to another organizations’s goals, objectives and algorithm changes?

November 15, 2018