The help center platform powered by your community
Enable customer success with help and advice right inside your own product and website.
Scale your customer success
Grow your company without increasing service costs and maximize the efficiency of your support team.
Provide outstanding service
Provide low-cost, high-quality support and broaden your support capability with more and better help content.
Deliver the best experience
Offer a seamless user journey by offering help and support right inside your own software product or website.
Product highlights
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Community-powered support
Create better and more answers with the help of your customer community
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Help center
A one-stop shop for your users to get answers to their burning questions and share their own expert knowledge
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In-product support
Provide help right inside your own product, showing suggestions based on current user activity
Learn from our experience
Ebook
eBook: The Ultimate Guide to Community Management
Ebook
eBook: The Community Platform Comparison Guide
Ebook
eBook: The 5 Capabilities You Need in a B2B help center
Cutting support costs with an online community
With a little help from us, T-mobile now owns the largest telecom community in the Netherlands. About 40% of all support requests are handled on their community.
Results
$4M annual savings on service costs
400K monthly visits
65% of questions answered by customers
Doing things better, smarter and differently
At Telfort, learning from customers is the key focus. Using their community,
Results
€1M annual savings through call reduction
528K visitors find answers on the forum
50% peer-to-peer support
Improving customer experience for millions of users
Sonos used inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.
Results
40% of customers served yearly
6.5M yearly visits
85% SEO traffic
