Activate & motivate your customer experts with gamification & rewards.
Capture expert answers and build a knowledge base as you go. So no question will be answered twice.
Enable customers to ask questions and get answers on all your channels.
Serve out most relevant content using machine learning and AI. Or connect to an expert.
40% of customers served by community, 6.5M yearly visits, 85% SEO traffic
25% call deflection, 5M yearly visitors, 30 customer experts
20% of customer contact, $4M annual call deflection, 1M questions answered yearly
48% peer to peer support, 2M yearly visitors, 82% of traffic via organic search
50% peer to peer support, $4M yearly call deflection, +10% SEO value after migration
60% peer to peer support, $1.3M yearly call deflection, 1.6M yearly visitors
25% customer-helps-customer, 0.4M yearly visitors, +18.2 pt. increase in NPS
+19 pt. increase in NPS, 15K engaged participants, 350 research projects done
“I am really satisfied with the cooperation with inSided. Agile processes combined with a professional attitude resulted in a smooth migration.”
“inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.”
Recently Infoland launched their own customer community which serves as the central hub for interaction with customers, helping to scale customer service and support the company's growth ambitions. We interviewed Community Manager Hiewwaiy Kwok and CMO René de Jong about the process, goals and KPIs.
August 30, 2018
For most SaaS companies, the biggest source of revenue comes from renewals and upsells after the initial sale. Since acquiring new customers is more expensive than keeping your current ones, reducing customer churn is crucial to growth and success.
June 20, 2018
