Integrated with your existing success and support tech stack
Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions
Here’s how we’ve helped
Using community as a key channel for high-touch strategy
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
How Gong uses Community to Fuel ARR and Customer Retention
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
Leveraging Community for P2P Support and Unlimted Subject Matter Expertise
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
50% growth Year over Year
85% replies to questions
65% are marked with an answer within the same month
Take a look at any community built on inSided, and you’ll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”