Improve retention, customer growth and advocacy with the all-in-one customer success engagement platform
Engage your customers in peer-to-peer discussions, events & segmented user-groups
Increase productivity and proactiveness by decreasing customer support questions
Communicate releases, get the voice of the customer on your roadmap
Identify loyal users & increase overall NPS and Customer Satisfaction scores
of your customers engaged
reduction of incoming questions
of customer ideas implemented
increase in NPS & CSAT scores
One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.
Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
Keep customers informed and updated about new product developments, releases and updates to your roadmap.
Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
Online communities are powerful & they are even more powerful given the current global situation
CEO at Zapier
Customers need a safe space to connect—a place to gather and offer help, share ideas and give inspiration
Chief Strategy Officer at Shootproof
Over 100 customer ideas have been implemented through our Community Platform last year
VP Platform Products at Gainsight
“They're constantly working on releasing new features - events, groups - and often solicit feedback from their customers. I definitely feel like my opinion and requests matter to them.”
Customer Community Lead at IFS
Software solutions vendor Infoland implemented inSided to increase engagement and provide better support to their customers.
50% of users are community members
Customers respond to 40% of community questions
31% of users now prefer online self-service over contacting agents
Read Case Study
Sonos uses inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.
40% of customers served yearly
6.5M yearly visits
85% more questions answered
Extreme Networks adopted a community to drive engagement and boost peer-to-peer support—freeing up valuable time for their Customer Success team.
91% peer-to-peer support ratio
86% community traffic from organic search
62K community sessions per month
It's a great chance to have a closer look at our platform.