Build Community.
Grow efficiency.
Beat uncertainty.
Get on the path to durable, community-led growth
Build Community.
Our recipe for customer success
Drive customer engagement
Engage your customers in peer-to-peer discussions, events & segmented user-groups
Increase customer self-service
Increase productivity and proactiveness by decreasing customer support questions
Product feedback & updates
Communicate releases,
get the voice of the customer on your
roadmap
Increase customer advocacy
Identify loyal users & increase overall NPS and Customer Satisfaction scores
What’s in the box:
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Community platform
One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
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Knowledge base
Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.
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Product feedback & ideation
Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
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Product communication
Keep customers informed and updated about new product developments, releases and updates to your roadmap.
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In-app embeddables
Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
Have a brief look at our platform
Integrated with your existing success and support tech stack
- Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
- Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
- Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions
Here’s how we’ve helped
Using community as a key channel for high-touch strategy
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
Results
- 99% of all customers and partners registered
- 51% increase in engagement from externals
- 60000 + pageviews
How Gong uses Community to Fuel ARR and Customer Retention
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
Results
- 36% of accounts are in community
- 20K unique visitors
- 1,200 1:1 meetings have occurred
- 3,000 registered community members
Leveraging Community for P2P Support and Unlimted Subject Matter Expertise
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
Results
- 50% growth Year over Year
- 85% replies to questions
- 65% are marked with an answer within the same month
Take a look at any community built on inSided, and you’ll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”
