Forrester report
New Forrester report: How To Modernize Digital Customer Self-Service
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inSided community platform for customer success

Increase retention, improve support

The only platform that combines your community and knowledge base content

What's in the box:

  • Online Community Platform
  • Powerful Knowledge Base
  • Intuitive In-App Support
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Leading brands that use inSided
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View case studies

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Customer Support

Decrease support requests by 50% with customer self-service right inside your product

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Customer Success

Increase engagement and product adoption with the help of your customer community

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Better
Products

Use insights from your customer community to improve your product

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The only platform that integrates:

  • Online Community

    Activate your users with gamification, gain valuable customer insights and allow them to share best practices. 

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  • Knowledge base

    Deflect up to 50% of support questions and improve customer success with a central knowledge base that stores your own help content as well as the best answers from your customer community.

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  • In-app assistant

    Give customers easy access to the best answers by offering highly relevant support content right inside your product.

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We want to empower all developers on the Thinkwise Platform to become experts. The Thinkwise community creates a central place to share knowledge, experience, and best practices from which all Thinkwise Platform developers can benefit.

mollertoma

Moller Toma

Project Management Officer at ThinkWise

Here's how we've helped

Integrate with Support and Success solutions

  • Integrate with customer success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
  • Integrate with CRM tools like Salesforce to provide insight into community behavior and sentiment at account and contact level
  • Integrate with help desk tools like Zendesk, to escalate tickets and offer 1:1 support for complex questions

Check out our free resources

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Ebook

eBook: The Ultimate Guide to Community Management

Read the eBook
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Ebook

eBook: The Community Platform Comparison Guide

Read the eBook
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Whitepaper

Whitepaper: The Product-User Feedback Loop

Read the Whitepaper