Resources
The latest Customer Success and Community industry insights.
Check out our online community resources
Find all the guidance you need as you navigate through the world of customer success and community management. Scroll for savvy community tips, compelling eBooks, webinars, case studies and more.
Case Study
Case Study: How Gong uses Community to Fuel ARR and Customer Retention
Read the case study
Case Study
Case study: How Zapier uses inSided for P2P Support and Unlimited Subject Matter Expertise
Read the case study
Cheat Sheet
Cheat Sheet: How to Choose A Community Platform
Read now
Magazine
Magazine: Customer Health Magazine Vol.1
Read now
Case Study
Case Study: How Cognite Transformed Its Community Into a Key Channel For its High-Touch Strategy
Read the case study
Case Study
Case Study: How Sequoia Benefits Group Leveraged Community and Achieved 99% P2P Support
Read the case study
Case Study
Case Study: How Unqork Creates A Unified Customer Experience with Community
Read the case study
Case Study
Case Study: How Copper Increased Retention With Community
Read the case study
Case Study
Case Study: Implementing a Scalable Customer Feedback Model At Bizzabo
Read the case study
eBook
Guide: A guide to building a Digital Customer Success Program for B2B SaaS companies
Read the guide
eBook
Guide: The complete guide to ideation for Product teams
Read the guide
eBook
Close the Loop: Improve collaboration between Customer Success and Product
Read now
eBook
eBook: The Technology Stack For Customer Success Teams
Read the eBook
eBook
eBook: The Ultimate Guide to Successful Community Management
Read the eBook
Case Study
Case study: Gainsight’s Community-Driven Product Feedback Loop
Read the case study
Case Study
Case Study: Pipefy
Find out more
Webinar
Webinar: Camping with Remco: How to fortify your business with durable growth in tough times
Watch the webinar
Podcast
Rav Dhaliwal on B2B Customer Engagement
Listen now
Webinar
Webinar: Digital-led CS – From Segmentation to Channel Strategy
Watch the webinar
Webinar
Webinar: How Your Organization Can Achieve a Customer First Transformation
Watch the webinar
Webinar
Webinar: A win/win analysis: Community-led Customer Success with Nick Mehta
watch the webinar
Podcast
How Gainsight uses community for Product Feedback & Communication
Listen now
eBook
eBook: The Complete Buyer’s Guide to Community Software
Read the Guide
Webinar
Webinar: How to transition from a high-touch to a tech-touch strategy
Watch the webinar
Webinar
Webinar: The tech stack that drives your Digital Customer Success program
Watch the webinar
Podcast
Your CS team is at risk of becoming the “everything department”
Listen now
eBook
eBook: The Business Value of B2B User Communities
Read the eBook
CMX 2022 – Why Community Needs to be at the Center of Your Customer Success Strategy
CMX 2022 – Why Community Needs to be at the Center of Your Customer Success Strategy
Podcast
Customer Spotlight: Shootproof’s Customer Community
Listen now
Podcast
Scaling Customer Success using Tech Touch: Arbor Educations Community Approach
Listen now
Webinar
How Customer Communities and Education Can Drive Engagement
Watch the webinar
eBook
eBook: Keep and Grow Your Customers in B2B SaaS
Read the eBook
Webinar
Webinar: Juicing with Remco ft. Alex Farmer
Watch the webinar
Webinar
Webinar:The Rise of the Digital CSM – And why you need one!
Watch the webinar
Case Study
Case study – T-Mobile USA
Read now
Webinar
Post-onboarding Customer Engagement
Watch the webinar
eBook
eBook: Community Integration Checklist
Read the eBook
eBook
eBook: 5 Rules for Customer Success in the Age of Self-Service
Read the eBook
eBook
eBook: 10 Steps for Community Success in B2B Software
Read the eBook
eBook
eBook: 3 Reasons Why Online Communities are Vital for Customer Support
Read the eBook
Webinar
Webinar: The Role of CS Ops in tech-touch – The what, the hows, and the metrics that matter
Watch the webinar
Webinar
Webinar: Hocus Pocus: The best tricks for presenting Customer Success to your board
Watch the webinar
Webinar
Webinar: Look Inside HubSpot’s Digital Customer Success engine
Watch the webinar
Webinar
Webinar Work Smarter, Not Harder: Leveraging Data and Community for Improved Customer Health Scores
Watch the webinar
Webinar
Why Community Needs to be at the Heart of Your Customer Success
Watch the webinar
Podcast
Gainsight and Gong on how to better understand customer conversations
Listen now
Webinar
Customer-first: Why community should be part of your CS Tech Stack
Watch the webinar
Whitepaper
Whitepaper: The Product-User Feedback Loop
Read the Whitepaper
Cheat Sheet
Cheat Sheet: inSided Integrations
Get the Cheat Sheet
Webinar
Webinar: Community: The Heart of your Customer Experience Strategy | Community Club Summit 2021
Watch the webinar
Webinar
Webinar: The New Normal: Customer Success is not Customer Support
Watch the webinar
B2B SOFTWARE
Magazine
On the cover: Gainsight’s CEO Nick Mehta
Read now
Magazine
Building strength with community
Read now
5 leaders on what’s next in customer health
Read now
Magazine
Is Jackie Wogan the strongest woman in CS?
Read now
Looker’s Brian LaFaille on digital-led CS
Read now
Magazine
Anika Zubair shares her learnings as a CS leader
Read now
Case Study
Case Study: T-Mobile
Find out more
Case Study
Case Study: Infoland
Find out more
Case Study
Case Study: Sonos
Read now
Case Study
Case Study: Simyo
Find out more
Case Study
Case Study: Webroot
Read now
Case Study
Case Study: Telfort
Find out more
Case Study
Case Study: Tre Sweden
Find out more
Case Study
Case Study: T-Mobile Netherlands
Find out more
Case Study
Case Study: Extreme Networks
Read now
Case Study
Case Study: KPN
Find out more
Case Study
Case Study: SNS
Find out more
Case Study
Case Study: Thinkwise
Find out more
Case Study
Case Study: SoundCloud
Read now
Case Study
Case Study: Eneco
Read now
Webinar
Webinar: Worry Less About Account Health and More About Customer Outcomes
Watch the webinar
Case Study
Case study: inSpired
Find out more
Podcast
How Unicorns Do It: Inside UIPath’s Global Community
Listen now
Podcast
Product Ideation & Community: ShootProofs Match Made in Heaven
Listen now
Podcast
Customer Spotlight: Behind the Scenes at Shadow’s New Gamer Community
Listen now
eBook
eBook: inSided Platform Feature Overview
Read the eBook
eBook
eBook: inSided: Customization Options
Read the eBook
Webinar
Webinar: Digital Engagement – the Path to Durable Growth
Watch the webinar
Webinar