Product feedback & Communication
Get product
feedback; send
product updates
Gather product feedback, get insights into customer
needs, and communicate your roadmap on one
transparent platform.
Gather product feedback, get insights into customer
needs, and communicate your roadmap on one
transparent platform.
As your customer base and communication channels grow, gathering feedback
and driving adoption of new features gets tougher. Involve your customers at
every stage of the roadmap process using inSided.
The inSided platform gives us a forum for hearing from our customers: what their pain points are, what their needs are, the specific use cases or business challenges that they’re working through in their own words… it allows us to better understand the relative importance or popularity of specific requests. And then in turn we get to show our customers that we’re listening to their feedback and responding to it.
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.