Case study: Thinkwise’s clever move to community to facilitate customer engagement at scale A few years back, software company Thinkwise went from consultancy firm to license-based platform…
Case study: Implementing a scalable customer feedback model at Bizzabo A few years back, the need for a one-to-many customer feedback model at fast-growing…
Customer feedback: the core of community-led growth You know all about product-led growth (PLG) already. It’s been ruling the SaaS world…
Setting up a Voice of the Customer program (and making it a success) Making your customers feel heard is a big part of customer health. Companies that…
A step-by-step guide to establishing a Customer Success-driven feedback loop Earlier this week, we launched our revamped Ideation Module and brand new Product Updates…
Product update: Introducing our revamped Ideation Module and new Product Updates Module Our Product team has been hard at work to deliver a better customer experience…
Case study: Gainsight’s community-driven product feedback loop It’s the year 2018.Gainsight has decided to find a new community vendor. This will…
6 reasons why a customer community is the best channel to collect customer feedback So far in our Close the Loop series we’ve looked at who should own…
How Customer Success can manage customer feedback effectively So far in our Close the Loop series, we’ve talked about how Customer Success…
Customer-centric ideation at inSided Last week, we talked about how Customer Success and Product teams can work together…
