ONLINE COMMUNITY PLATFORM
🚀 Build a branded Online Community
Drive REAL customer engagement, self-service and scale Product Feedback & Ideation
Full-featured Community Platform
Everything you need to build engagement in one central location
- Product Feedback & ideation functionality
- Community driven knowledge base capabilities
- Advanced Q&A and discussions
- Events & User-groups
- SSO & Social authentication
Proven business value of Online Communities
80%
More customer engagement
20%
Customer initiated roadmap
50%
More Self-service
Fully Customizable
Branded, without development resources
- Drag & drop your ideal community setup
- Adjust colors, fonts & custom CSS for advanced editing
- Embed music, videos and interactive content (Youtube, Vimeo, Spotify, Typeform, etc)
- Integrate external sources like status pages, social widgets and forms
- Add custom HTML e.g. CTA’s, G2 crowd reviews or external announcements
Gamification Engine
Boost engagement and create long-term advocates
- Award badges based on community & product engagement
- Give users the ability to like content, or mark as helpful
- Customer & employee leaderboards to visualize engagement
- Link your gamification system to external sources (e.g. SWAG benefits)
- Add a tiered tanking & point system
A truly personalized community experience
Give every customer the experience they deserve
- Show content based on customer segments & user-roles
- Different streams for customers, partners and prospects
- Integrate & use CRM data to personalize the experience
- Custom user-profiles & properties
The Ultimate Guide to Community Management in B2B
The Ultimate guide to Community Management includes:
- Your community concept, goals and objectives
- How to drive user engagement on your community
- The power of gamification & integrations
- Launch checklist, moderation, ROI and Gamification
Events & user-groups
Extend your community with events & user-groups
- Promote your event, and get event registrations
- RSVP and event management
- Set up structural engagement around events & targeted user-groups
- Segment customers & community members into user-groups
- Integrate with Marketing Automation or CRM software
Advanced moderation capabilities
Ready for bigger teams and advanced workflows
- Supports cross-functional collaboration for geographically spread teams & departments
- Use advanced filters to create a personalized content overview for individual moderators and user-roles
- Advanced user management, custom roles and access management
- Monitor, edit, move, archive & delete all community content with advanced workflows & editing options
Community Analytics
Deep insights to make data-driven decisions
- Success dashboards to track content, replies, response rates & peer-to-peer engagement
- Use post-field analysis to easily assign custom tags to individual posts & run reports
- User dashboards to track members, registrations, ranks & leaderboards
- Integrate with popular tooling like Google Analytics, Mixpanel
- Out of the box API, webhooks & data warehouse support
- Content dashboards to track topics, replies, likes, content gaps and popular categories
We’re not your average Community vendor
Built for SaaS & Subscription based companies
Our features and thought leadership approach are built specifically for B2B, SaaS and Subscription based companies. You can be sure we’re developing what YOU need.
10+ years experience
We have been building communities for 10+ years. Our platform is enterprise grade, and we have a Customer Success team with 10+ years of best practices to support you.
Integrated in your tech stack
A community can’t be siloed. We provide deep integrations within your existing tech stack. E.g. Salesforce, Zendesk, Slack, Gainsight, Jira & others.
Tried & tested customizable UX
Any platform should be intuitive, a destination for the many—not the few. Our drag & drop platform makes it happen.