Kickstart your community with inSided

However you use your community, we’ll put you on the path to success

We support your community from concept to expansion

Leading brands are already using inSided

Check out why our customers love inSided 

“They made it very easy to choose InSided over the competition and have continued to be responsive and supportive throughout our on-boarding and launch. Our on-boarding experience was fantastic—we decided to accelerate our timeline due to the global pandemic and the team was immediately supportive and stepped in with guidance to help us move quickly.”

Megan Huddleston

from Shootproof

Tailored planning schedule to meet your desired timeline

Project kick-off

Project teams are formed; scope and planning of the project is aligned.

Platform configuration

All technical requirements are delivered and implemented. Start Moderation & Community Management e-Training.

Final platform training

The community team is set for success, all required integrations are implemented and the community is ready for go-live.

Go live & initial success

An offical guided launch of your new community, followed by evaluation and celebration 🥳

Step-by-step guidance

Make sure your community is as successful as possible with our expert guidance

  • We create a unique board in Asana specifically tailored to your project, accessible to all stakeholders with assigned tasks & timelines.
  • The board is your central point for updating each other in weekly meetings. It allows you to easily track all technical & operational tasks and challenges.
  • Learn from inSided’s best practices, get practical advice, and lay out a concrete action plan to stay on track with your goals.

Success begins with a migration

We go the extra mile to help you reach your community goals

  • Together, we set your primary objectives and develop an organized migration plan tailored to your specific needs
  • Based on the Community Health Scan results of your current community, we give you strategic advice and host onboarding sessions which will help take your community to the next level.
  • Your onboarding team will help you co-create a communication plan you can use to inform members of the upcoming change.

The inSpired Community

Your go-to hub for all community related questions & updates


  •   Easily connect with our other users and easily find       answers and inspiration in an open, secure forum, where you can talk openly with trusted peers.
  • Attend our annual inSpired conference, participate in informal meet-ups and webinars, and suggest/vote for ideas on our community ideation board.

There was a board with tasks that were delegated, we had weekly meetings… Anytime I had a question I could email, or I could just send a message to Wieger directly—and I always got a response very quickly.

Chris Lindsey

Product Manager at Shadow

See how we work

Discover how inSided helps leading brands create and sustain effective online

Improving customer experience for millions of users

Sonos uses inSided to adopt a peer-to-peer support strategy.  Today, their community is the starting point for customer care on multiple digital channels.


  • 40% of customers served by the community
  • 6.5M yearly visits
  • 85% SEO traffic

Facilitating self-service and increasing customer retention

Cybersecurity software company Webroot wanted a community where they could combine user-generated content with their own company content to reduce support costs and increase retention. 


  • 80% peer-to-peer support ratio
  • 60% community traffic from organic search
  • Combined community and knowledge base that powers customer self-service

Cutting support costs with an online community

With a little help from us, T-mobile runs the largest telecom community in the Netherlands.  About 40% or all support requests are handled by their community.


  • $4M annual savings on service costs
  • 400K monthly visits
  • 65% of questions answered by customers

Free Community Management Guide

Get a sneak peek of our community expertise:


  • How to reach out, connect with and motivate community members
  • How to drive user engagement on your community
  • How to truly measure the impact and ROI of your community
  • PLUS your launch checklist, moderation tips and tricks, gamification strategies and more