How Software Vendor Infoland Prepares Customer Support for Hyper Growth by Launching a New Community Platform

Recently Infoland launched their own customer community which serves as the central hub for interaction with customers, helping to scale customer service and support the company's growth ambitions. We interviewed Community Manager Hiewwaiy Kwok and CMO René de Jong about the process, goals and KPIs.

August 30, 2018

A Smarter Way for SaaS Companies to Reduce Customer Churn

For most SaaS companies, the biggest source of revenue comes from renewals and upsells after the initial sale. Since acquiring new customers is more expensive than keeping your current ones, reducing customer churn is crucial to growth and success.

June 20, 2018

inSided is GDPR Compliant

You have probably received an absolute ton of GDPR related emails coming from other vendors, and that’s a good thing. Your data should be a priority, and we would like to tell you more about the steps we have taken at inSided to ensure that every individual’s data is safe, and all rights concerning their control over that data are correctly upheld.

June 06, 2018

The Top 4 Advantages of Running a Customer Community

In a rapidly changing digital landscape with increasing customer expectations, companies struggle to provide a good experience to their customers. Online communities are essential to improve this.

May 29, 2018

How Our Online Community Increases Product Adoption and Scales Customer Service and Success

For many companies, the most popular strategy for achieving customer success is focusing on customer value, specifically by aligning the product with customers needs.

May 17, 2018

3 Tips to Save Your Customers Time in Their Support Journey

In an environment where the consumer faces constant time pressure, companies must provide fast, high-quality service. This isn’t just a casual observation: It comes straight from the mouths of real people.

December 03, 2017

Stay updated

Receive updates about new content (like case studies and webinars) and our company in your inbox each month.

We will not share or sell your personal information, and you can unsubscribe at any time.