Resources - Check out inSided's resources for more knowledge on Communities and Help Centers

Webinars & Podcasts

Bringing you the latest Customer Success industry insights and everything you need to know about online communities

Check out our online community resources

Here you'll find webinars, interviews and our very own podcast, The inSide Scoop—helping you navigate the world of Customer Success and build a successful online community.

Podcast

Podcast: Data-Driven Customer Success Teams

Podcast

Podcast: The new QBR – Best practices for digital business reviews

Podcast

Podcast: The ultimate renewal playbook – Managing multiple stakeholders

Podcast

Podcast: Building a Community Strategy with Customer Education

Webinar

Webinar: CS and the three deadliest challenges of scaling

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Webinar

Webinar: Digital Engagement – the Path to Durable Growth

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Podcast

Customer Spotlight: Behind the Scenes at Shadow’s New Gamer Community

Podcast

Product Ideation & Community: ShootProofs Match Made in Heaven

Podcast

How Unicorns Do It: Inside UIPath’s Global Community

Webinar

Webinar: Worry Less About Account Health and More About Customer Outcomes

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Podcast

Podcast: Driving value at scale with Digital Customer Success

Webinar

Webinar: The New Normal: Customer Success is not Customer Support

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Webinar

Webinar: Community: The Heart of your Customer Experience Strategy | Community Club Summit 2021

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Webinar

Customer-first: Why community should be part of your CS Tech Stack

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Podcast

Gainsight and Gong on how to better understand customer conversations

Webinar

Why Community Needs to be at the Heart of Your Customer Success

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Webinar

Webinar Work Smarter, Not Harder: Leveraging Data and Community for Improved Customer Health Scores

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Webinar

Webinar: Look Inside HubSpot’s Digital Customer Success engine

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Webinar

Webinar: Hocus Pocus: The best tricks for presenting Customer Success to your board

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Webinar

Webinar: The Role of CS Ops in tech-touch – The what, the hows, and the metrics that matter

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Webinar

Post-onboarding Customer Engagement

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Webinar

Webinar:The Rise of the Digital CSM – And why you need one!

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Webinar

Webinar: Juicing with Remco ft. Alex Farmer

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Podcast

Scaling Customer Success using Tech Touch: Arbor Educations Community Approach

Podcast

Customer Spotlight: Shootproof’s Customer Community

Webinar

How Customer Communities and Education Can Drive Engagement

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Podcast

Your CS team is at risk of becoming the “everything department”

Webinar

Webinar: The tech stack that drives your Digital Customer Success program

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Webinar

Webinar: How to transition from a high-touch to a tech-touch strategy

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Podcast

How Gainsight uses community for Product Feedback & Communication

Webinar

Webinar: A win/win analysis: Community-led Customer Success with Nick Mehta

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Webinar

Webinar: How Your Organization Can Achieve a Customer First Transformation

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Webinar

Webinar highlights: Community Camp counselor session

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Webinar

Webinar Recap: Creating a Community Strategy

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Webinar

Webinar: Digital-led CS – From Segmentation to Channel Strategy

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Podcast

Rav Dhaliwal on B2B Customer Engagement

Webinar

Webinar Recap: Building a Community Team

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Webinar

Webinar Recap: Getting Internal Buy-In and Vendor Approval

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Webinar

Webinar: Camping with Remco: How to fortify your business with durable growth in tough times

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