The misuse of tech-touch strategies in Customer Success – and how to fix it Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying…
[Survey] How do you use technology in your Customer Success team? Customer Success, traditionally, has been perhaps one of the most under-appreciated functions in a…
inSided and Skilljar announce Integration Partnership to Streamline Community and Customer Education [Amsterdam, Netherlands - January 19, 2021] Today, inSided and Skilljar announced the launch of…
Your CS team is at risk of becoming the “everything department” In Episode 9 of The inSide Scoop, we talk to Rav Dhaliwal who describes…
7 predictions to include in your Customer Success strategy for 2021 2020 has been a year filled with unique circumstances. While customer behavior and engagement…
Community should be a central part of your Customer Success tech stack Community helps solve for key CS challenges, saves time and resources through customer…
Gamification: A Guide for Online Communities Who doesn’t love a game and a bit of a competition? Especially if there…
4 benefits of combining customer training programs with a customer community “A company’s success is dependent on their customers’ ability to successfully use its products,…
“Measuring” Customer Success: Where to start One of the most important things Customer Success teams do—and essentially, you could argue,…
Unifying Customer Communities and Education drives Engagement In our recent webinar with Skilljar and joint customer Glint—or Glint’s Customer Empowerment team,…