SaaS Customer Success: How engagement drives retention You’re a Customer Success leader in a B2B SaaS organisation. You probably know about…
Gainsight migrates their community to inSided! Exciting times! We are absolutely delighted to announce that Gainsight—world leaders in Customer Success…
Want to boost Customer Success? Start with self-service. Did you know that a whopping 73% of people feel that valuing their time…
5 community strategies that boost Customer Success A couple of weeks ago we posted a blog on 3 reasons why online…
3 reasons customer communities are vital for Customer Success Customer engagement is at the heart of Customer Success strategies in B2B Software companies.…
5 ways to get the most from inSided’s integration with Salesforce Is your Customer Success team struggling to access enough customer data? Do you need…
Make customer service a pillar of your company culture and success will follow It's no secret that top-notch customer service needs to be a mainstay in any…
What does Customer Engagement really mean? In a world where both grabbing, and keeping, a customer’s attention is becoming increasingly…
The key to successful scaling: Inside the minds of 30 CSM leaders Over the past year we’ve talked to over 30 Customer Success Management (CSM) leaders…
The future of Customer Success: Our 4 key takeaways from Gainsight Pulse 2019 Whew. What a week! #Pulse19 was a whirlwind for inSided, but it’s safe to…