Stimulating product adoption in B2B software In April 2019, Customer Success Manager at Usabilla, Marine Maupin, and Customer Experience Director…
Here’s why Customer Success now has a seat at the exec table It’s no secret that the Customer Success profession has exploded over the past few…
Where do you fit in the Customer Success Maturity Model? Here at inSided it’s no secret that we work with B2B software companies to…
Even freemium users deserve quality support: Here’s how. It’s a well-known business model in B2B SaaS and now it’s making headway in…
How to Infuse User-Generated Content Into Customer Service Bringing user-generated content into your customer support organization results in better-quality support at a…
What does Customer Engagement really mean? (Clone) Ben In a world where both grabbing, and keeping, a customer’s attention is becoming increasingly…