Which customers are a fit for a digital-led program? Digital customer success is for everyone. This is the message that has echoed across…
A thing called churn: Gainsight’s CEO shares his path to customer success "If you ever go into business, the only job that really matters is sales.…
Hot off the press: Introducing Customer Health Magazine Whoever uttered the words “publishing is dead” didn’t see this one coming.Ebooks, guides, and…
Podcast: Driving value at scale with Digital Customer Success In Episode 17 of The inSide Scoop on Customer Success, we tackle a very…
This year in review: engagement, community-led growth, and the definitive move to Digital Customer Success Phwoar. What a year – for both community and Customer Success. The concept of…
Podcast: Building a Community Strategy with Customer Education In Episode 16 of The inSide Scoop on Customer Success, we tackle a very…
How community can help you hit your retention and expansion goals Retention, expansion, cross- and upsell: it’s on every Customer Success team’s mind. But there…
Between Two Churns with Ashna Patel Did you miss the arrival of our new interview series Between Two Churns back…
Podcast: The ultimate renewal playbook – Managing multiple stakeholders In Episode 15 of The inSide Scoop on Customer Success, we tackle a very…
Podcast: The new QBR – Best practices for digital business reviews In Episode 14 of The inSide Scoop on Customer Success, we tackle a very…