Which department should own your customer community? Which department should own your customer community? This is THE number one question asked…
Podcast: Data-Driven Customer Success Teams In Episode 13 of The inSide Scoop on Customer Success, we tackle a very…
Report: What’s next for Customer Success? Together with Planhat, we surveyed 150+ Customer Success professionals to get a better grasp…
Podcast: Creating a Customer Success Community with Kristi Faltorusso In Episode 12 of The inSide Scoop on Customer Success, we tackle a very…
Webinar highlights: How to transition from a high-touch to a tech-touch strategy This week, we decided to interrupt your regularly scheduled This is Digital Customer Success…
Podcast: The Overnight Community Success Plan In Episode 11 of The inSide Scoop on Customer Success, we tackle a very…
Gainsight and Gong on how to better understand customer conversations In Episode 10 of The inSide Scoop on Customer Success, we tackle a very…
5 ways to activate your super users for product-based intelligence This is a guest post by Marley Wagner, Senior Director of Marketing & Services…
Customer Success as the “everything department:” What it is, why it happens, and how you can prevent it In our first podcast episode of the year, “Your CS team is at risk…
How Mixpanel drives product adoption and increases retention through their customer community When Mixpanel first implemented its customer community, the goal was to decrease the number…