2018 year in review (plus, what we’re excited about in ...
Amazingly, it’s that time of the year again already—time to reflect on what happened ...
How to Grow Your Online Community at Lightning Speed
There are dozens of online community variations, and as the digital landscape grows ...
Does Your Knowledge Base Really Answer Your Customers' ...
Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer ...
Enrich Your Help Center With User-Generated Content
Sometimes B2B software users need product support beyond basic help documents. In ...
A Smarter Way for SaaS Companies to Reduce Customer Churn
For most SaaS companies, the biggest source of revenue comes from renewals and ...
inSided is GDPR Compliant
You have probably received an absolute ton of GDPR related emails coming from other ...
The Top 4 Advantages of Running a Customer Community
In a rapidly changing digital landscape with increasing customer expectations, ...
How our Community Increases Product Adoption and Scales ...
For many companies, the most popular strategy for achieving customer success is ...
3 Tips to Save Your Customers Time in Their Support Journey
In an environment where the consumer faces constant time pressure, companies must ...
3 Factors Behind the Decline of Voice-Based Customer Care
Phone use for customer service is decreasing. We explain why - and help you ...
Expand Your Help Content’s Reach: 3 Tips to Get More Views
Online self-service delivers benefits for brands and consumers alike. So how do you ...
Why Online Self-Service Is the New Reality for Businesses
The customer service landscape is being reshaped by digital, primarily because ...
3 Hidden Tricks to Turn Customer Service Experiences Into ...
Providing great customer service can help you attract new business. Here’s how to ...
How to Infuse User-Generated Content Into Customer Service
Bringing user-generated content into your customer support organization results in ...
