What’s next in customer health? Five leaders have their say Deciding how to calculate your customer health score can vary from organization to organization.…
Case study: How Copper increased retention with community When Ken Aponte first joined CRM software company Copper back in December 2020 as…
Community Summer Camp: Join our educational series on community-led growth If you’re anything like us, you still have fond memories of being a youngster…
Day in the Life of a Customer Success Manager Ever wondered what life as a Customer Success Manager is like? InSided’s superstar CSMs,…
10 community leaders and how they win From one of the biggest CRM companies to a collective of tech investors and…
Building strength with a community-led approach If you asked anyone a decade ago what community-led meant, you’d probably be met…
Is Jackie Wogan the strongest woman in CS? Jackie Wogan does it all. As the Director of Customer Success at PLT4M, she’s…
A seat at the table: Anika Zubair on what she’s learned so far as a CS leader If you work in Customer Success, you probably know the name Anika Zubair. Podcast…
Which customers are a fit for a digital-led program? Digital customer success is for everyone. This is the message that has echoed across…
A thing called churn: Gainsight’s CEO shares his path to customer success "If you ever go into business, the only job that really matters is sales.…
