Stimulating product adoption in B2B software In April 2019, Customer Success Manager at Usabilla, Marine Maupin, and Customer Experience Director…
Here’s why Customer Success now has a seat at the exec table It’s no secret that the Customer Success profession has exploded over the past few…
Where do you fit in the Customer Success Maturity Model? Here at inSided it’s no secret that we work with B2B software companies to…
Increase conversions from free trials and freemium users using a self-service community Upselling freemium users onto paid plans and converting free trials into paying customers is…
Even freemium users deserve quality support: Here’s how. It’s a well-known business model in B2B SaaS and now it’s making headway in…
Why User-Generated Content is Vital for Successful Customer Service User-generated content is hot right now, and with good reason. Consumers trust other people’s…
How Online Self-Service Speeds Time to Resolution It’s no secret that online self-service results in faster answers. It’s also not unreasonable…
#NoAgents: The Future of Customer Service in B2B Software What’s that? No more customer service agents? Hang on—what are we saying exactly? Obviously…
Updated: How Software Vendor Infoland Scales Customer Support With a Community Six months ago Infoland launched their own customer community which serves as the central…
2018 year in review (plus, what we’re excited about in 2019!) Amazingly, it’s that time of the year again already—time to reflect on what happened…