5 community strategies that boost Customer Success A couple of weeks ago we posted a blog on 3 reasons why online…
3 reasons customer communities are vital for Customer Success Customer engagement is at the heart of Customer Success strategies in B2B Software companies.…
5 ways to get the most from inSided’s integration with Salesforce Is your Customer Success team struggling to access enough customer data? Do you need…
Make customer service a pillar of your company culture and success will follow It's no secret that top-notch customer service needs to be a mainstay in any…
What does Customer Engagement really mean? In a world where both grabbing, and keeping, a customer’s attention is becoming increasingly…
Want a successful B2B community platform? Follow these steps. We’ve heard it all before: customer service is changing, customers prefer self-service, drive customer…
Customization of B2B SaaS products: 4 pros and cons The ability to customize a product is an important and sought-after request, especially in…
The key to successful scaling: Inside the minds of 30 CSM leaders Over the past year we’ve talked to over 30 Customer Success Management (CSM) leaders…
Are all your eggs in one basket? It’s time to diversify your support stack There's a lot of excitement about new technology in customer service. Every day customer…
Boost your product using your online community: 5 must-do’s! A successful product-community relationship doesn’t just happen on its own—it takes time, effort and…