Why Online Self-Service Is the New Reality for Businesses The customer service landscape is being reshaped by digital, primarily because consumer preferences are…
3 Hidden Tricks to Turn Customer Service Experiences Into Referrals Providing great customer service can help you attract new business. Here’s how to leverage…
How to Infuse User-Generated Content Into Customer Service Bringing user-generated content into your customer support organization results in better-quality support at a…
What the F*Q? How dynamic user generated content beats static FAQs T-Mobile leverages user-generated content in its online FAQs for better SEO, more pageviews, and…
Why 9 in 10 Consumers Rely on UGC When They’re Low in the Funnel Now more than ever, consumers rely on user-generated content when they are researching purchases.…
What the Age of the Customer Means for Digital Business With the rise of the internet industry, businesses in nearly every vertical are being…
Why Educating Your Customers Results In Higher LTV Customer lifetime value is a critical success metric. Only when you know how much…
What the Success of Rotten Tomatoes Says About the Power of Content Rotten Tomatoes has been aggregating professional movie and TV reviews since 1998—and even though…
The Hidden Connection Between CX and Revenue in Telecom Customer experience is critically important in the telecom industry, which has many entrants offering…
Is Customer Obsession the Future of Retail? The retail sector—a huge driver of economic activity in the US—has already undergone a…