Saas Trends

4 Min Read

2018 year in review (plus, what we’re excited about in 2019!)

Amazingly, it’s that time of the year again already—time to reflect on what happened in 2018 and what we’re looking forward to for the coming twelve months. At inSided we achieved so much in 2018 and to say we’re excited for what 2019 has to offer would be an understatement… bring it on!

What we loved in 2018…

Our amazing customers

We’ve been thrilled to add over 30 amazing new customers and updated communities to our roster during 2018:

TUI, Extreme Networks, MEO, Moche, Coursera, Velcom, A1, Cashfac, KPN, Plume, Deezer, Koodo, Huawei, Hallon, O2, Telfort, T-Mobile, Vodafone, Infoland, Smart Mobility, SoundCloud, Cumulus Networks, Neff, Ben, ID Mobile, Mint, FBTO, Nutanix, and Swann!

Our innovative events

In May and again in November we welcomed 45 customers to our beautiful Amsterdam location for more inSpired innovation labs. Inspiring conversations about running successful communities and debates on topics like activating, engaging and delighting users were happening once again in our World Café. We absolutely love learning from our valued customers and helping them share best practices with each other, so thanks to all who attended, and stay tuned for more inSpired innovation labs coming in 2019!

welcoming-inspired-customersWelcoming our customers with a yummy coffee cart


inspired-platform-updatesBehind the scenes updates on the future of our platform for our valued customers


Once again, our customers found the event valuable and in true inSided style, great fun!


Our exciting partnerships

In November we teamed up with CSM stalwarts Gainsight at their European event Pulse in London and our Global Strategy Director, Bart Meerdink delivered a pretty inspiring presentation that has since been rocking the world of self-service … well done to Bart who developed the concept of the SaaS maturity model and has since brought it back to the Amsterdam circuit where it is now influencing some of the globe’s hottest startups!

bart-and-lotte-at-pulse-londonOur Head of Sales Lotte with our Global Strategy Director Bart at Pulse London in November



Bart bringing our now-famous SaaS Maturity Model to the Amsterdam circuit at TQ Amsterdam


Our SaaS Maturity Model. Where does your company fit?

Our incredible product

2018 was another incredible year for product and platform updates… with amazing new features and functionality like advanced analytics, embeddable widgets that offer real-time in-product support, new and incredible live search functionality that will give any search a run for its money, new and easier ways for community users to ask and answer questions, Typeform integrations, branded templates to help our new customers get up and running quickly with a community that totally reflects their brand… Our development team absolutely rocked it this year! We also released a couple of awesome eBooks and guides to help our fabulous customers get the most out of their inSided platform.  

live-searchIncredible new live search functionality


All users can now rate how helpful they found community content – whether they’re registered members or not!


More analytics than you can shake a stick at!


Our new Quick Links feature: a hint of things to come … 😉

What we’re excited about in 2019…

Bigger & better industry partnerships

We love our customers in the telecom industry (and boy, do we have a lot of them!) so we’re proud to be part of the upcoming CEM Telecom Global Summit in London at the end of January. Stop by and see us at #CEMGlobal if you’re attending.

We’ll also be at SaaStr in the Bay Area in February, so be sure to come and say hi to our Founder Robin or sales ninjas Lotte and Val—we’d be delighted to meet you!

Finally, we’re super excited to be teaming up with Gainsight again and getting even more involved in Pulse San Francisco in May 2019 … watch this space for more details!

Revolutionizing the face of customer self-service

In the last half of 2018 we’ve been incredibly busy at inSided enhancing our offering and what it really means for our amazing customers. We’ve worked closely with a number of leading analysts like Gartner & Forrester and have been working tirelessly to upgrade our platform so that we can reach our BHAG of enabling 10 million customer answers every day by 2030.

We’re not going to let the cat out of the bag just yet, but here’s a sneak peek of the exciting places inSided is going in 2019 … 😉

sneak-peek-insided-2019Exciting upgrades for inSided in 2019 — watch this space


We are sure we’ve forgotten many things, but we hope you enjoyed the highlights!

Until 2019, inSiders!