How to Grow Your Online Community at Lightning Speed There are dozens of online community variations, and as the digital landscape grows and…
Does Your Knowledge Base Really Answer Your Customers’ Questions? Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer…
Enrich Your Help Center With User-Generated Content Sometimes B2B software users need product support beyond basic help documents. In this blog…
A Smarter Way for SaaS Companies to Reduce Customer Churn For most SaaS companies, the biggest source of revenue comes from renewals and upsells…
inSided is GDPR Compliant You have probably received an absolute ton of GDPR related emails coming from other…
The Top 4 Advantages of Running a Customer Community In a rapidly changing digital landscape with increasing customer expectations, companies struggle to provide…
How our Community Increases Product Adoption and Scales Customer Service For many companies, the most popular strategy for achieving customer success is focusing on…
3 Tips to Save Your Customers Time in Their Support Journey In an environment where the consumer faces constant time pressure, companies must provide fast,…
3 Factors Behind the Decline of Voice-Based Customer Care Phone use for customer service is decreasing. We explain why - and help you…
Expand Your Help Content’s Reach: 3 Tips to Get More Views Online self-service delivers benefits for brands and consumers alike. So how do you get…