SOLUTIONS
The Customer Success Community platform with measurable results
Leverage the power of community to measurably improve customer engagement and self-service in Customer Success
Build Engagement & Advocacy
Keep your customers engaged, creating long-lasting relationships that eventually benefit your bottom line. Beat their expectations and create advocates for your business & products.
Get Product Feedback & ideas
Leverage your customer community to get easy access to invaluable Product Feedback, best-practices and open up your roadmap to user generated ideas and ideation requests.
Scale growth through self-service
Stay ahead of the ever growing pile of support tickets, and frequently asked questions by adopting a Customer Success Community platform to enhance your self-service capabilities.
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly!
eBook: The Complete Buyer’s Guide to Community Software
This guide is a comprehensive resource for choosing community software that you’ve been looking for.
Get the eBook and find out how:
- Different community concepts and use cases
- Top tips for a successful community
- FULL platform feature list with explanations
Teams
Industries
B2B Software
Power customer success & scale support with our self-service community platform
Consumer Products
Improve the customer experience and scale support with an online community
Here’s how we’ve helped
Cutting Support costs and increasing self-service with an online community
Tre Sweden’s online community is a one-stop-shop where customers share best practices and easily find answers to their most burning questions. It has quickly become a vital element of their Customer Support function.
Results
- €660,000 annual savings on Support costs
- 12,400 community questions answered monthly
- 42,000 monthly community sessions
Facilitating self-service and increasing customer retention
Cybersecurity software company Webroot wanted a community where they could combine user-generated content with their own company content to reduce support costs and increase retention.
Results
- 80% peer-to-peer support ratio
- 60% community traffic from organic search
- Combined community and knowledge base that powers customer self-service
Improving customer experience for millions of users
Sonos uses inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.
Results
- 40% of customers served by the community
- 6.5M yearly visits
- 85% SEO traffic
Join leading software companies using inSided
