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The Top 5 Features of a Digital Help Center
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Self-service support that never stops

Speed up your response time and let customers find answers in just three clicks with a community-powered knowledge base

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Get started today for immediate results

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Decrease support requests by 50%

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40% of new questions answered by your own customers

 

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Improve customer satisfaction by +18 NPS

The leading self-service platform for B2B software companies

Effective support with one integrated platform

  • In-product support: easy access to the best answers, right inside your product

  • Knowledge base: store your own help content along with the best answers from your customer community

  • Online community: unite your users and allow them to help each other and share best practices

Don't make your customers call or email you for support

Help them find answers on their own

Easy, low-effort and contextual support, integrated right in your product

Offer highly relevant content suggestions based on where the customer is in your application. Use feedback from your customer community to ensure the best solution is always provided first.

 

Provide better answers

Build your knowledge base with the help of your customers

Continuously extend your knowledge base with the best answers from your support team and your customers. Allow customers to rate answers and use their feedback to keep your knowledge base up to date.

Your customers are the real experts

Community members answer up to 40% of support questions

Use gamification to motivate and incentivize your customers, turn them into advocates and have them answer questions and share best practices.

More customers are being served through the inSided platform than through any other service channel. A large part of our customers find answers to their questions through the community, without contacting other, more expensive service channels.

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Onno van der Poel

General Manager at Simyo

Integrate self-service support with your ticketing solution

Easily escalate complex tickets to your help desk

Provide self-service first, while retaining the ability to offer 1:1 support where needed.

Find out how T-mobile, Sonos and Soundcloud save millions on support costs:

All case studies

 

 

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Free Download: How to Modernize Digital Customer Self-Service

Learn why you should invest in customer self-service and how this impacts customer satisfaction and retention.


Download Forrester's latest report and learn about:

  • Building a foundation of answers

  • Extending reach with community answers

  • Providing better service

 

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Want more information?

Our product experts are happy to answer any questions, or set you up with a personalized demo of our platform.