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Whitepaper
Whitepaper: The Product-User Feedback Loop
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Build better products

Use real user insights to increase product adoption and deliver a software product your customers love.

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Shape your software using the voice of your customers

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Analyze data from your customer community to identify product bottlenecks

 

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Build your product roadmap using customer ideation and voting

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Increase product adoption with the help of your customer advocates

Listen to your customers

Identify and prioritize product improvements

Use your community to identify product bottlenecks and obstacles so you can fix the most pressing customer issues.

Build your product roadmap in collaboration with your users

Tap into the expertise of your customers using ideation and upvoting

Increase customer involvement and buy-in with a transparent process where users can suggest improvements and vote on their ideas.

Maximize feature adoption

Get the help of your customer advocates to promote new features

Create a private community to beta test new features with the help of your advocates, and let their enthusiasm inspire others

Integrate seamlessly with your technology stack

  • Integrate with customer success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
  • Integrate with CRM tools like Salesforce to provide insight into community behavior and sentiment at account and contact level
  • Integrate with help desk tools like Zendesk, to escalate tickets and offer 1:1 support for complex questions
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Whitepaper: The Product-User Feedback Loop

Download this whitepaper and discover how to get smart help from your customers and amplify your product team’s results.

Read about:

  • The product-user feedback loop

  • Product insights from your user community

  • Building the right product—together

 

Yes, give me a copy

Join leading software companies using inSided

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Improving service, products and brand advocacy with an online community

The SNS community promotes co-creation with customers, answering questions and providing a platform for discussion and exchange of news.

Results

  • €500K annual savings from call deflection

  • 25% peer-to-peer support

  • 360K visitors per year

Read Case Study
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Scaling customer support with a community

Smart software solutions vendor Infoland implemented inSided to increase engagement and provide better support to their customers.

Results

  • 50% of users are community members

  • User community answers 40% of new questions

  • 31% of users now prefer online self-service over contacting agents

Read Case Study
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A one-stop shop for all customer success

Learn how we use our own inSpired community to stimulate product adoption, engagement and knowledge sharing.

Results

  • 100% of customers regularly visit inSpired

  • +250 ideas submitted to product team

  • 20% of content created by super users

Read Case Study

All case studies

 

 

Want more information?

Our product experts are happy to answer any questions, or set you up with a personalized demo of our platform.