40%
Reduction in service costs
60%
Peer-to-peer support
10%
Increase in organic traffic
Improve customer experience while reducing support costs
Enjoy all the benefits of an enterprise grade community platform: advanced moderator workflows, rich content, CRM integrations and backend systems.
Drastically increase customer self-service
Identify the best answers from expert customers. Store them in a dynamic and growing knowledge base so customers can easily find answers and you never have to respond to the same question twice.
Create a trustworthy, user-generated knowledge base that's always up to date
You’ll be surprised how many customers contribute outstanding tips and how-tos — sometimes even better than your own team.
One SaaS platform that seamlessly matches your brand
Our platform is easily configurable and automatically updates so there are no hidden development costs. We even provide answers to over 40% of incoming support questions, right out of the box.
Sonos uses their community to increase peer-to-peer support and facilitate self-service. It's a one-stop-shop for customers who need to find answers quickly and effortlessly. Today their community is the starting point for customer care on multiple digital channels.
40% of all Sonos users served on the community
6.5m yearly visits to the community
85% of community traffic from organic search
Build the complete customer picture: Sync and combine community data with business data in Salesforce
Streamline your customer support workflow: Escalate tickets and search community content with Zendesk
Unlock richer community reporting with Google Analytics
Our integrations don't stop there—combine your community with your favorite tools from Slack to Zapier to Jira and many more...
With inSided, we're able to run more efficiently while being less reliant on other teams. This is a huge win for us. It's important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with inSided.
Drew Frey
For years inSided has helped telecoms companies reduce service costs and enhance the customer experience. Here's how we've helped: