Sonos: Improving the customer experience for millions of users
Sonos uses their community to increase peer-to-peer support and facilitate self-service. It's a one-stop-shop for customers who need to find answers quickly and effortlessly. Today their community is the starting point for customer care on multiple digital channels.
The results speak for themselves:
40% of all Sonos users served on the community
6.5m yearly visits to the community
85% of community traffic from organic search