The world's largest telecom providers increase self-service with inSided

Improve the customer experience and scale support with an online community

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A community platform built for Telcos

  • 40%

    Reduction in service costs

  • 60%

    Peer-to-peer support

  • 10%

    Increase in organic traffic

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Improve customer experience while reducing support costs

Enjoy all the benefits of an enterprise grade community platform: advanced moderator workflows, rich content, CRM integrations and backend systems.

Power your Help Center with community content

Drastically increase customer self-service

Identify the best answers from expert customers. Store them in a dynamic and growing knowledge base so customers can easily find answers and you never have to respond to the same question twice. 

Create a knowledge base powered by community content

Create a trustworthy, user-generated knowledge base that's always up to date

You’ll be surprised how many customers contribute outstanding tips and how-tos — sometimes even better than your own team. 

Fast and relevant answers on a true SaaS platform

One SaaS platform that seamlessly matches your brand

Our platform is easily configurable and automatically updates so there are no hidden development costs. We even provide answers to over 40% of incoming support questions, right out of the box. 

T-Mobile: Cutting support costs with an online community

With a little help from us, T-mobile now runs the largest telecoms community in the Netherlands. Over 40% of all support requests are handled on their community.

The results speak for themselves:

  • $4.3M savings each year through peer-to-peer support

  • 65% of all queries answered by other customers

  • 2.8M questions answered annually


Read case study  

 

Product highlights

  • Gamification

    Online Community

    Provide a one-stop shop where customers instantly get answers to their burning questions while sharing best practices and expert knowledge. 
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    Knowledge base

    Deflect up to 40% of support questions, and measurably improve the customer experience with a central knowledge base that stores your own help content as well as the best answers from your customer community.
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    In-app Support

    Give customers easy access to the best answers by offering highly relevant support content anywhere on your site.
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Integrate with Support and Analytics tools

  • Build the complete customer picture: Sync and combine community data with business data in Salesforce

  • Streamline your customer support workflow: Escalate tickets and search community content with Zendesk

  • Unlock richer community reporting with Google Analytics

  • Our integrations don't stop there—combine your community with your favorite tools from Slack to Zapier to Jira and many more...

For an online brand like Simyo, it's vital to provide service through an online platform. We achieved a tangible ROI through a reduction of calls and more customers are being served through the community than through other, more expensive, service channels.

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Onno van der Poel

General Manager at Simyo

Don't just take it from us

For years inSided has helped telecoms companies reduce service costs and enhance the customer experience. Here's how we've helped: