Customer experience is at the heart of our platform

As the world becomes increasingly digital, we also become more reliant on our Telecom products & services. Let's face it, we can't live without them anymore. This also means our service expectations are growing. We want instant answers, solutions and a better self service experience. This great experience is what sets operators apart.

Community platform to scale service

Community platform to scale service

Embed content wherever the customer is

Embed content wherever the customer is

Integrate any product or service

Integrate any product or service

"Your most unhappy customers are your greatest source of learning"

Bill Gates

Bill Gates

Features

Q&A forum

Q&A forum

Give your customers a place to ask questions, get relevant answers, and engage within a real community

Crowdsource ideation

Crowdsource ideation

Improve products with research and feedback (surveys, ideas, news, tips & sweepstake submissions)

icon-kb-faq-content-7e1d8a9430

Smart knowledge

Build a knowledge base as you go, and serve out the most relevant content using machine learning and AI

Content intelligence

Content
intelligence

Gamification

Gamification

Moderation

Moderation

Analytics

Analytics

API

API

SSO & Social authentication

SSO & Social
authentication

CRM integration

CRM
integration

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Improve customer experience

Best in class Telecom experience

Telecom can be difficult, as customers will have questions when using your products or services, and increasingly want to get answers themselves. Offer them fast & relevant answers wherever they are.

A community can really help customers find better answers to their questions. Whether it be questions about their simcard, phone, TV or internet connection - a community knows it all. It's a 24/7 channel, where customers can also engage with other customers or 'super users' whom know all about your brand & services. This makes a customer community a low-cost but very effective way to scale your online service.

Improve customer engagement

Scale service, reduce costs

Lower cost of customer support by 20-25%. As the world is becoming increasingly digital, your customers also more and more find themselves asking for support through online channels. When they can't find the answers they are looking for, they're calling your support desk.

Reduce service costs by setting up a customer community as a first line of self service content. Reduce tickets, calls and be able to get more value from your agents by giving them more time to do what actually matters: help your customers. inSided's Telco communities see about 50% of the online questions handled by the community, an opportunity too great to pass up.

Scale customer success efficiently

Benefit from user generated content

User generated content is a beautiful thing. Why try and speak your customer's language, when you can just let your customers do the talking? They will use the right words and ask the questions that will also help other customers find your content, for example through Google.

70% of consumers start their journey in Google. When they look for a product or try to find an answer to their service question. Content generated by your customers ranks high in Google and has 3x higher click through rates. Drive 5%-10% more traffic from consumers looking for products or finding answers to their service questions.

We know Telecom

Our platform has helped other Telco's improve engagement and increase product adoption. Our customers typically see 15-25% reduction of support costs through self-service, 10-15% higher NPS scores and 5% reduction in churn.

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We are with you all the way

Our success approach is simple and all about partnership. Success is much more than just the right technology. As your dedicated partner, it is a mindset for us. Success is about a great kick off, continuous growth, focus on ROI and creating a world class team with thorough experience.

We help you to start and show success within 6 to 12 weeks

Realize immediate community growth with an active userbase within 6 to 12 weeks.

We help you to grow your community and continue to deliver value

Continue growth and turn your community into a source of value for your customers & organization.

We help you set ambitious yet achievable goals and show ROI

Show value and ROI and secure internal support and resources.

We help you to build and train your team, and learn from peers

Build a world class community team, keep them trained, get proactive advice, support and insights.

Scale customer service with inSided

Send us a message, we're always happy to answer any questions you might have