As the world becomes increasingly digital, we also become more reliant on our Telecom products & services. Let's face it, we can't live without them anymore. This also means our service expectations are growing. We want instant answers, solutions and a better self service experience. This great experience is what sets operators apart.
Community platform to scale service
Embed content wherever the customer is
Integrate any product or service
Give your customers a place to ask questions, get relevant answers, and engage within a real community
Improve products with research and feedback (surveys, ideas, news, tips & sweepstake submissions)
Build a knowledge base as you go, and serve out the most relevant content using machine learning and AI
SSO & Social
A community can really help customers find better answers to their questions. Whether it be questions about their
Reduce service costs by setting up a customer community as a first line of
70% of consumers start their journey in Google. When they look for a product or try to find an answer to their service question. Content generated by your customers ranks high
Our platform has helped other Telco's improve engagement and increase product adoption. Our customers typically see 15-25% reduction of support costs through self-service, 10-15% higher NPS scores and 5% reduction in churn.
Our success approach is simple and all about partnership. Success is much more than just the right technology. As your dedicated partner, it is a mindset for us. Success is about a great kick off, continuous growth, focus on ROI and creating a world class team with thorough experience.