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The world's largest telecom providers scale customer service with inSided

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Numerous telecoms customers have already seen massive benefits

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Improve customer experience while reducing support costs

Enjoy all the benefits of an enterprise grade community platform: advanced moderator workflows, rich content, CRM integrations and backend systems

Power your Help Center with community content

Power your Help Center with community content

Identify the best answers from expert customers. Store them in a dynamic and growing knowledge base, so you never have to answer the same question twice

Create a knowledge base powered by community content

Create a trustworthy, user-generated knowledge base that's always up to date

You’ll be surprised how many customers contribute outstanding tips and how-tos — sometimes even better than your own team

Fast and relevant answers on a true SaaS platform

Fast and relevant answers on a true SaaS platform

That means it's easily configurable with no development support needed. New features are automatically updated so there are no hidden costs

A customer support solution like no other

Answer and deflect customer queries with a community-powered help center from inSided. Our solution combines the power of communities with your support team's knowledge and expertise in a way that's never been seen before. Leave your details to find out more.

 

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T-Mobile: Cutting support costs with an online community

With a little help from us, T-mobile now runs the largest telecoms community in the Netherlands. Over 40% of all support requests are handled on their community.

The results speak for themselves:

  • $4M savings each year through peer-to-peer support
  • 65% of all queries answered by other customers
  • 2.8M questions answered annually

Read case study

For an online brand like Simyo, it's vital to provide service through an online platform. We achieved a tangible ROI through a reduction of calls and more customers are being served through the community than through other, more expensive, service channels.

Onno van der Poel

General Manager at Simyo

Product highlights

  • Help center

    Provide a one-stop shop where your users can get the answers to their burning questions and share expert knowledge with your staff or other customers
  • In-product support

    Easily and automatically answer user questions right across your own website with our in-product support solution
  • Powered by your community

    Create better and more answers with the help of your customer community

Learn why telecom is our best use case

For years inSided has helped telecoms companies reduce service costs and improve engagement. Our customers see about 50% of their online questions answered on our platform. Browse our case studies for more insights.