Empower your brand with customer advocates
Behind every successful brand is a loyal community of ambassadors. Harness their power for your marketing programs.
Customer advocates that support your marketing programs
Build an engaging Brand Community
- Easily apply your unique branding and design to your community so customers always get the best user experience.
- inSided’s out-of-the-box community platform makes design easy while still providing advanced customization capabilities.
- Your customers are the real experts. Give them a platform to engage and exchange best practices with each other.
- Make finding content easy with an all-in-one customer success knowledge base that includes rich articles, videos, best practices, and tips & tricks.
Connect advocates for powerful customer marketing
- Brands understand that communicating with your customers is not just a one-way street. The new way to build your brand is to allow your users to build it with you.
- Easily connect users with their peers and your organization, for fast answers and inspiration.
- Provide product news and feature updates and engage in helpful dialogues with your customers.
- Let users share best practices in an open, secure forum, where they can talk openly with trusted peers.
Boost customer engagement
- Show your customers you care. Capture their concerns and actively help them.
- Use gamification features to spark inspiration and shine a spotlight on your expert users.
- Let your customers contribute to—and vote on—your product vision, so you can build the product they need.
- Use the enthusiasm and knowledge of your brand ambassadors to inspire others.
Capture continuous Customer Feedback
- Harness the power of your engaged users to create a powerful customer feedback loop.
- Analyze questions and discussions in your community to identify product bottlenecks and prioritize improvements.
- Beta test new features and promote them effectively with the help of your advocates.
- Create stickier customers and faster product adoption with robust feedback process.
A Marketer’s Guide to Successful Online Communities
Jumpstart your community success—everything you need to know to launch, grow and maintain your own wildly successful online customer community.
Get the eBook and learn:
- How communities strengthen brand equity and create customer advocacy
- Expert ways to harness power users and ambassadors that support your marketing programs
- How to drive user engagement on your community
Join leading software companies using inSided’s customer success community platform
