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Power customer success with our community-driven help center

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Use the inSided platform for your B2B software company

Provide outstanding support to customers large, small or freemium with the inSided platform.

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Broaden your existing support capabilities

Capture and reuse high-frequency questions and answers automatically to maximize the efficiency of your support team

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Provide outstanding service, without the cost

With the power of a community, it's easy to provide high-quality, low-cost support to freemium or trial users

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Deliver a seamless self-service user experience

Never interrupt a user's journey. Allow users to find the answers to their questions exactly when and where they need them

Product highlights

  • Community-powered support

    Create better and more answers with the help of your customer community

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  • Help center

    A one-stop shop for your users to get the answers to their burning questions 

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  • In-product support

    Provide help right within your own product and show suggestions based on current user activity

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Streamline your workflow with inSided

Provide outstanding  service

Onboard new users with ease

inSided reduces the legwork and makes onboarding new users easy. You’ll see an increase in product adoption when you provide quick, easy to access and highly relevant self-service content.

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Create and enhance your knowledge base

Build and maintain a knowledge base that’s truly driven by demand, not assumptions. Continuously combine community-driven content with your own internal help materials and get an up-to-the-minute, relevant and trustworthy knowledge base.

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Provide a fantastic learning environment

Let product users share best practices and tips via the community, and make this easy to access with in-product support widgets.

B2B software use cases

Use community-driven help content to harness the power of the crowd and easily enhance your support materials. These B2B software companies have already started:

Infoland: a great B2B software community

To scale their service offering and rapidly strengthen their customer service approach, software vendor Infoland worked quickly to implement a self-service community with inSided.

Looking to create one central hub for communication and to allow their users to easily find the latest information and software updates, Infoland needed to create a self-sustaining community of expert users.

Results:

  • Over 57% of questions answered by other users
  • 5 active users per topic
  • Excellent engagement levels for such a young community