Rapid growth effects your customer service. Your customers have questions on how to use and get the most value out of your software. If they can’t get answers to their questions, their engagement and product adoption will drop.
With inSided, your customers will get relevant and helpful content from other customers, product experts and partners. And they can get it when and where they need it - on your website, on your service support pages and in your product
Get customers in touch with your product experts to help and learn from each other with best practices and support. Get feedback and ideas from your customers to ensure better product fit and product adoption.
Keep customer engagement high with an online community by connecting customers to each other to share best practices and help each other with questions and share news about product updates. Get thoughts, suggestions
As a self-service layer around your current ticketing & FAQ solutions like Freshdesk, Zendesk, and Salesforce, inSided helps to answer questions of customers and prospects - where and when they need it. Community content embedded in your product and support pages will help you deflect the most commonly asked easy-to-resolve questions.
Ease onboarding and increase product adoption by providing quick, easy to access and highly relevant self-service content
Build and maintain a knowledge base on the fly, providing fresh, up-to-date, relevant and trustworthy content
Reduce the number of service tickets by reusing relevant content and allowing customers to help each other
Add user-generated best practices and tips to learning pages, and extend their reach throughout product pages and apps
The cloud-based inSided platform delivers an enterprise-grade solution to build, integrate and manage branded customer communities for B2B-companies across digital touch points and devices. On community pages, customers engage with each other and your company, get an overview of all relevant information and can browse new or popular topics related to your brand and products. Content can be embedded on your website, on your support pages and in your product using plug and play widgets that provide your customers with relevant information when and where they need it.
Give your customers a place to ask questions, get relevant answers, and engage with each other and your company
Improve products with research and feedback (surveys, ideas, news, tips & sweepstake submissions)
Build a knowledge base as you go, and serve out the most relevant content using machine learning and AI
Get a future proof platform with a continuous release of new features, functionalities, and UX improvements against zero costs.
SSO & Social
The inSided platform will help you improve user engagement and increase platform & product adoption. It enables an efficient CSM and support organization while keeping service levels high, and improve retention. Our customers typically see 15-25% reduction of support costs through self-service, 10-15% higher NPS scores & customer advocacy, and 8% reduction in churn.
Success is much more than just the right technology. As your dedicated partner, it is a mindset for us. Success is about a great kick off, continuous growth, focus on ROI and creating a world class team with thorough experience. Use our proven approach to ensure you get all essential knowledge and support, in every step of the way.
Learn more about the power of conversations via our webinars, case studies and other resources.