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The Business Value of Online Communities
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inSided solutions for Customer Success teams

Want success? Engage your customers.

Turn customers into advocates—let them share best practices and inspire each other

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It's all about your users

To be successful, your customers need to be too. That's where inSided comes in. Here's how:

Create success with the help of your customers

  • Turn your customers into advocates using gamification and use their enthusiasm and knowledge to inspire others.
  • Your customers are the real experts. Give them a platform to engage and exchange best practices with each other.
  • Make finding content easy with an all-in-one customer success knowledge base with rich articles, videos, best practices, and tips & tricks.
  • Use your online community to publish and promote an event to your user base, while keeping the conversation going long after the event is over.

Maximize Customer Success efficiency

  • Scale communication with your customers through an online community, provide product updates, and engage in dialogues with your customers
  • Provide self-serve onboarding and support options to freemium and low-value customers
  • Assess customer health and sentiment by analyzing their behavior and activities in the community

Boost feature adoption

  • Analyze questions and discussions in the community to identify product bottlenecks and prioritize improvements
  • Use ideation and voting to have your customers propose and prioritize new features
  • Beta test new features with the help of your advocates, and then promote them to your customers

Integrate seamlessly with Support and Success solutions

  • Integrate with customer success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
  • Integrate with CRM tools like Salesforce to provide insight into community behavior and sentiment at account and contact level
  • Integrate with help desk tools like Zendesk, to escalate tickets and offer 1:1 support for complex questions
The Ultimate guide to SaaS Customer Success Communities

Free eBook: Ultimate Guide to Customer Success

Everything you need to know to keep and grow your customer base.

  • How to boost customer engagement and drive retention

  • Three simple ways to facilitate customer self-service

  • How integrations take your Customer Success to the next level

Read the eBook

Join leading software companies

using inSided’s customer engagement platform

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inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.

Kenneth Refsgaard

Sr Manager Digital Care, SONOS

Here's how we've helped

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Our product experts are happy to answer any questions, or set you up with a personalized demo of our platform.