Want success? Engage your customers.
Turn customers into advocates—let them share best practices and inspire each other
Create success with the help of your customers
- Turn your customers into advocates using gamification and use their enthusiasm and knowledge to inspire others.
- Your customers are the real experts. Give them a platform to engage and exchange best practices with each other.
- Make finding content easy with an all-in-one customer success knowledge base with rich articles, videos, best practices, and tips & tricks.
- Use your online community to publish and promote an event to your user base, while keeping the conversation going long after the event is over.
Maximize Customer Success efficiency
- Scale communication with your customers through an online community, provide product updates, and engage in dialogues with your customers
- Provide self-serve onboarding and support options to freemium and low-value customers
- Assess customer health and sentiment by analyzing their behavior and activities in the community
Boost feature adoption
- Analyze questions and discussions in the community to identify product bottlenecks and prioritize improvements
- Use ideation and voting to have your customers propose and prioritize new features
- Beta test new features with the help of your advocates, and then promote them to your customers
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Integrate seamlessly with Support and Success solutions
- Integrate with customer success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
- Integrate with CRM tools like Salesforce to provide insight into community behavior and sentiment at account and contact level
- Integrate with help desk tools like Zendesk, to escalate tickets and offer 1:1 support for complex questions
Free eBook: Ultimate Guide to Customer Success
Everything you need to know to keep and grow your customer base.
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How to boost customer engagement and drive retention
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Three simple ways to facilitate customer self-service
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How integrations take your Customer Success to the next level
