Get a demo
Free eBook
The Business Value of Online Communities
Download now
image-user-retention-3

Want success? Engage your customers.

Turn customers into advocates—let them share best practices and inspire each other

Request free trial

It's all about your users

To be successful, your customers need to be too. That's where inSided comes in. Here's how:

Create success with the help of your customers

  • Turn your customers into advocates using gamification and use their enthusiasm and knowledge to inspire others.
  • Your customers are the real experts. Give them a platform to engage and exchange best practices with each other.
  • Make finding content easy with an all-in-one customer success knowledge base with rich articles, videos, best practices, and tips & tricks.

Maximize Customer Success efficiency

  • Scale communication with your customers through an online community, provide product updates, and engage in dialogues with your customers
  • Provide self-serve onboarding and support options to freemium and low-value customers
  • Assess customer health and sentiment by analyzing their behavior and activities in the community

Boost feature adoption

  • Analyze questions and discussions in the community to identify product bottlenecks and prioritize improvements
  • Use ideation and voting to have your customers propose and prioritize new features
  • Beta test new features with the help of your advocates, and then promote them to your customers

Integrate seamlessly with Support and Success solutions

  • Integrate with customer success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
  • Integrate with CRM tools like Salesforce to provide insight into community behavior and sentiment at account and contact level
  • Integrate with help desk tools like Zendesk, to escalate tickets and offer 1:1 support for complex questions
ebook-inSided Ultimate Guide to Community Management_big

Free eBook: How to Kickstart your Community

Everything you need to know to launch, grow and maintain your own wildly successful branded online customer community.

  • A new view on your community concept, goals, and objectives

  • How to reach out, connect with and motivate community members

  • How to truly measure the impact and ROI of your community

Read the eBook

Join leading software companies

using inSided’s customer engagement platform

b2b-logos

inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.

Mask

Kenneth Refsgaard

Sr Manager Digital Care, SONOS

Here's how we've helped

All case studies

 

 

Want more information?

Our product experts are happy to answer any questions, or set you up with a personalized demo of our platform.