The Customer Success Community platform with measurable results

Leverage the power of community to measurably improve customer engagement and self-service in Customer Success

Build Engagement & Advocacy

Keep your customers engaged, creating long-lasting relationships that eventually benefit your bottom line. Beat their expectations and create advocates for your business & products.

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Get Product Feedback & ideas

Leverage your customer community to get easy access to invaluable Product Feedback, best-practices and open up your roadmap to user generated ideas and ideation requests.

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Scale growth through self-service

Stay ahead of the ever growing pile of support tickets, and frequently asked questions by adopting a Customer Success Community platform to enhance your self-service capabilities.

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We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly!

Hiewwaiy Kwok

Community Manager at Infoland

eBook: The Complete Buyer’s Guide to Community Software

This guide is a comprehensive resource for choosing community software that you’ve been looking for.

Get the eBook and find out how:


  • Different community concepts and use cases
  • Top tips for a successful community
  • FULL platform feature list with explanations


Customer Support

Self-service support that never stops

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Customer Success

Create success with the help of your customers

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Shape your software using the voice of your customers

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Customer Marketing

Empower your brand with customer advocates

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B2B Software

Power customer success & scale support with our self-service community platform

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The world’s largest telecom providers increase self-service with inSided

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Consumer Products

Improve the customer experience and scale support with an online community

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Here’s how we’ve helped

Using community as a key channel for high-touch strategy

Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.


  • 99% of all customers and partners registered
  • 51% increase in engagement from externals
  • 60000 + pageviews

How Gong uses Community to Fuel ARR and Customer Retention

Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.


  • 36% of accounts are in community
  • 20K unique visitors
  • 1,200 1:1 meetings have occurred
  • 3,000 registered community members

Leveraging Community for P2P Support and Unlimted Subject Matter Expertise

In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.


  • 50% growth Year over Year
  • 85% replies to questions
  • 65% are marked with an answer within the same month

Join leading software companies using inSided