SOLUTIONS
The Customer Success Community platform with measurable results
Leverage the power of community to measurably improve customer engagement and self-service in Customer Success
Leverage the power of community to measurably improve customer engagement and self-service in Customer Success
Keep your customers engaged, creating long-lasting relationships that eventually benefit your bottom line. Beat their expectations and create advocates for your business & products.
Leverage your customer community to get easy access to invaluable Product Feedback, best-practices and open up your roadmap to user generated ideas and ideation requests.
Stay ahead of the ever growing pile of support tickets, and frequently asked questions by adopting a Customer Success Community platform to enhance your self-service capabilities.
We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With inSided, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly!
This guide is a comprehensive resource for choosing community software that you’ve been looking for.
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.