What’s the future of the Customer Success tech stack? This week in our blog series, This is Digital Customer Success, our Head of…
Guest post: 5 myths of Digital Customer Success This month's guest post is brought to you by Condeco's arguably most customer-obsessed CSM…
Podcast: The ultimate renewal playbook – Managing multiple stakeholders In Episode 15 of The inSide Scoop on Customer Success, we tackle a very…
Structuring your Customer Success team We’re back! It’s time for another post in our series, This is Digital Customer…
Guest post: The Digital CSM – Goals and responsibilities of the CS team’s latest addition Back when Customer Success was new (okay, I know, that feels like it was…
Reach, effect, ROI: Measuring the impact of your digital-led Customer Success program New week, new knowledge! It’s time for another post in our series, This is…
Podcast: The new QBR – Best practices for digital business reviews In Episode 14 of The inSide Scoop on Customer Success, we tackle a very…
Case study: How Pipefy reached a 95% self-service rate in less than a year In June 2020, Pipefy launched their community with one goal in mind: to decrease…
Digital Customer Success: the what, the who, and the how This week, Ângela Guedes, Head of Customer Success at Belvo, gives us the low-down…
Which department should own your customer community? Which department should own your customer community? This is THE number one question asked…