Building your Digital Customer Success program – Choosing the right channels (Part 1) Welcome to the fourth installment in our new series, This is Digital Customer Success…
Webinar highlights: How to transition from a high-touch to a tech-touch strategy This week, we decided to interrupt your regularly scheduled This is Digital Customer Success…
Building your Digital Customer Success program: (a new take on) mapping out the customer journey Welcome to the third post in our new series, This is Digital Customer Success…
The core components of Digital Customer Success Welcome to the second post in our new series, This is Digital Customer Success…
Community operating system Commsor announces inSided integration With a $16M Series A in the bank, Commsor has set out to build…
Defining Digital Customer Success (and how it’s different from “traditional” CS) Welcome to our new blog series – This is Digital Customer Success. In this…
Podcast: The Overnight Community Success Plan In Episode 11 of The inSide Scoop on Customer Success, we tackle a very…
Case study: Thinkwise’s clever move to community to facilitate customer engagement at scale A few years back, software company Thinkwise went from consultancy firm to license-based platform…
Case study: Implementing a scalable customer feedback model at Bizzabo A few years back, the need for a one-to-many customer feedback model at fast-growing…
Gainsight and Gong on how to better understand customer conversations In Episode 10 of The inSide Scoop on Customer Success, we tackle a very…
