Is Jackie Wogan the strongest woman in CS? Jackie Wogan does it all. As the Director of Customer Success at PLT4M, she’s…
Evaluating your customer health scores Yowsa! We have arrived. It’s the last week of our customer health challenge, Burn…
Putting your customer health scores to work Welcome to another week of Burn the Churn! This week, we’re starting a new…
Leverage data and tools to improve customer conversations and reduce churn Welcome to another week of Burn the Churn! This week, we’re continuing to work…
3 ways community can help you burn the churn (and the stories to prove it) Welcome to another week of Burn the Churn! This week, we’re continuing to work…
8 signs of a healthy (customer) relationship It’s 2022. We don’t do toxic relationships anymore. That’s why, in honor of Valentine’s…
How to build a data-driven Customer Success team Welcome to another week of Burn the Churn! This week, it's time to do some…
Choosing your Customer Health Score model Welcome to another week of Burn the Churn! This week, we continue to build…
Check yo churn: Are your indicators accurate? Last week, we kicked off our Burn the Churn customer health challenge with a…
Refresher course: What are customer health scores? You know how critical customer health is and you’re always striving to improve.(Maybe you’ve…
