7 predictions to include in your Customer Success strategy for 2021 2020 has been a year filled with unique circumstances. While customer behavior and engagement…
Community should be a central part of your Customer Success tech stack Community helps solve for key CS challenges, saves time and resources through customer…
Gamification: A Guide for Online Communities Who doesn’t love a game and a bit of a competition? Especially if there…
4 benefits of combining customer training programs with a customer community “A company’s success is dependent on their customers’ ability to successfully use its products,…
“Measuring” Customer Success: Where to start One of the most important things Customer Success teams do—and essentially, you could argue,…
inSided named Leader in G2’s Online Community Management category after exponential growth [Press Release] The rapid acceleration and demand for Customer Community platforms in the B2B…
Unifying Customer Communities and Education drives Engagement In our recent webinar with Skilljar and joint customer Glint—or Glint’s Customer Empowerment team,…
Advocates: How to get them, treat them and make sure you keep them Imagine if someone said that you could build an army of customer advocates that…
Product Ideation & Community: ShootProof’s Match Made in Heaven Photography software leaders ShootProof expedited the launch of their new customer community on the…
How to deal with negative feedback on an online community platform “Do you have any advice for Community Managers that run into negative sentiment or…