Case study: Thinkwise's clever move to community to ...
A few years back, software company Thinkwise went from consultancy firm to license-based platform vendor. This is when they found themselves in ...
A step-by-step guide to establishing a Customer ...
Earlier this week, we launched our revamped Ideation Module and brand new Product ...
Product update: Introducing our revamped Ideation Module ...
Our Product team has been hard at work to deliver a better customer experience when ...
The Community Management Guide
Case study: Gainsight’s community-driven product feedback ...
It’s the year 2018. Gainsight has decided to find a new community vendor. This will ...
6 reasons why a customer community is the best channel to ...
So far in our Close the Loop series we’ve looked at who should own customer ...
How Customer Success can manage customer feedback ...
So far in our Close the Loop series, we’ve talked about how Customer Success and ...
Customer-centric ideation at inSided
Last week, we talked about how Customer Success and Product teams can work together ...
Customer Success vs Product: Who should own customer ...
Did you know that it’s 25 times more cost-effective to retain existing customers ...
