The role of Customer Success in Product Ideation
In SaaS, your Customer Success and Product teams are working towards the same goals, right? They both want to build a brilliant product, make ...
Pimp your product: Leverage the power of your community
When it comes to building a successful product there are a seemingly endless amount ...
Increase conversions from free trials and freemium users ...
Upselling freemium users onto paid plans and converting free trials into paying ...
Forrester: Modernize Digital Self-Service
How our Community Increases Product Adoption and Scales ...
For many companies, the most popular strategy for achieving customer success is ...
CX Growth Hacking: Focusing on Customer Conversations ...
Engaging customers via conversations is a reliable way to improve the customer ...
3 Success Tips for Building a Terrific Online Knowledge Base
Building a trove of online educational content can pay dividends far into the ...
3 Reasons Communities Accelerate Product and Service ...
Your customers are eager to help you innovate. The question is, are you tapping into ...
3 Community Tactics To Enhance B2B UX Research
Because it incorporates so many discrete elements, user experience (UX) research is ...
