How Mixpanel drives product adoption and increases ...
When Mixpanel first implemented its customer community, the goal was to decrease the number of support tickets and thereby free up Support. But ...
How Gainsight uses community for Product Feedback & ...
Welcome back to Episode 4 of The inSide Scoop: The customer success community ...
The role of Customer Success in Product Ideation
In SaaS, your Customer Success and Product teams are working towards the same goals, ...
Forrester: Modernize Digital Self-Service
5 ways to get the most from inSided’s integration with ...
Is your Customer Success team struggling to access enough customer data? Do you need ...
Customization of B2B SaaS products: 4 pros and cons
The ability to customize a product is an important and sought-after request, ...
Boost your product using your online community: 5 must-do’s!
A successful product-community relationship doesn’t just happen on its own—it takes ...
Pimp your product: Leverage the power of your community
When it comes to building a successful product there are a seemingly endless amount ...
Increase conversions from free trials and freemium users ...
Upselling freemium users onto paid plans and converting free trials into paying ...
How our Community Increases Product Adoption and Scales ...
For many companies, the most popular strategy for achieving customer success is ...
CX Growth Hacking: Focusing on Customer Conversations ...
Engaging customers via conversations is a reliable way to improve the customer ...
3 Success Tips for Building a Terrific Online Knowledge Base
Building a trove of online educational content can pay dividends far into the ...
