8 signs of a healthy (customer) relationship (Burn the Churn – Clone) It’s 2022. We don’t do toxic relationships anymore. That’s why, in honor of Valentine’s…
Check yo churn: Are your indicators accurate? (Burn the Churn – Clone) Last week, we kicked off our Burn the Churn customer health challenge with a…
3 ways community can help you burn the churn (and the stories to prove it) (Burn the Churn – Clone) Welcome to another week of Burn the Churn! This week, we’re continuing to work…
The new standard for customer health (Burn the Churn – Clone) Similar to the multi-billion dollar health and wellness industry, the SaaS industry goes through…
How to build a data-driven Customer Success team (Burn the Churn – Clone) Welcome to another week of Burn the Churn! This week, it's time to do some…
Leverage data and tools to improve customer conversations and reduce churn (Burn the Churn – Clone) Welcome to another week of Burn the Churn! This week, we’re continuing to work…
Choosing your Customer Health Score model (Burn the Churn – Clone) Welcome to another week of Burn the Churn! This week, we continue to build…
Putting your customer health scores to work (Burn the Churn – Clone) Welcome to another week of Burn the Churn! This week, we’re starting a new…
Evaluating your customer health scores (Burn the Churn – Clone) Yowsa! We have arrived. It’s the last week of our customer health challenge, Burn…
Refresher course: What are customer health scores? (Burn the Churn – Clone) You know how critical customer health is and you’re always striving to improve.(Maybe you’ve…
