Expand Your Help Content’s Reach: 3 Tips to Get More Views Online self-service delivers benefits for brands and consumers alike. So how do you get…
Why Online Self-Service Is the New Reality for Businesses The customer service landscape is being reshaped by digital, primarily because consumer preferences are…
3 Hidden Tricks to Turn Customer Service Experiences Into Referrals Providing great customer service can help you attract new business. Here’s how to leverage…
The Secret of Great Customer Service on Mobile: P2P Conversations A large majority of consumers use their smartphones to seek out support from brands—but…
Future of Connectivity: Enhance IoT Support With Customer Conversations The internet of things (IoT) era is here, bringing with it many new opportunities…
How One Innovative Telco Improves Customer Service With Its Own Customers Simyo is an online-only telecom operator in the Netherlands. In a competitive telecom market,…
Dealing with Digital Natives: Modern Customer Support for Millennials A lot of ink has been spilled on the topic of Millennials—the generation born…
