Webinar: How Your Organization Can Achieve a Customer First Transformation

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The role of CS Ops in tech-touch – The what, the hows, and the metrics that matter

As companies are putting the nuts and bolts in place for their tech-touch programs, there’s one role they can’t do without – CS Ops.

Yup, the CS Ops role is critical in delivering and optimizing successful tech-touch programs, ensuring that everything runs smoothly. But it can be a daunting task. Especially if you’re just getting started.

Together with ’nuffsaid, we’re hosting a webinar where we’ll be joined by a panel of experts to help us get some clarity on the role of CS Ops in tech-touch – what it is, what it’s not, and the metrics that matter.

And of course, we’ll conclude the session with a Q&A.

Learn about how:

  • Defining the CS Ops role (is it really just operations?)
  • The role of CS Ops in tech-touch: tasks and responsibilities
  • The metrics to look at: analysis and reporting
  • The tools you’ll need: processes and enablement
  • Assisted channels when desired

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