Webinars & Podcasts

Bringing you the latest Customer Success industry insights and everything you need to know about online communities

Check out our online community resources

Here you'll find webinars, interviews and our very own podcast, The inSide Scoop—helping you navigate the world of Customer Success and build a successful online community. 

Episode 13
Podcast

Podcast: Data-Driven Customer Success Teams

Planhat webinar  Aug 2020
Webinar

CS and the three deadliest challenges of scaling

Podcast: Creating a Customer Success Community with Kristi Faltorusso
Podcast

Podcast: Creating a Customer Success Community with Kristi Faltorusso

Episode 11 _ b (1)
Podcast

The Overnight Community Success Plan

Gainsight and Gong on how to better understand customer conversations w&p
Podcast

Gainsight and Gong on how to better understand customer conversations

Group 5236
Webinar

Customer Feedback in the Era of Digital CS

Group 5235
Webinar

Evolve your product by tapping into customer needs at scale

Group 4914
Webinar

The Rise of the Digital CSM — And why you need one!

The Inside Scoop E9
Podcast

Your CS team is at risk of becoming the "everything department"

Post-onboarding customer engagement
Webinar

Post-Onboarding Customer Engagement

Webinar: How Unifying Customer Communities and Engagement Can Drive Engagement
Webinar

How Unifying Customer Communities and Engagement Can Drive Engagement

Watch the webinar
Group 4418
Podcast

Product Ideation & Community: ShootProof's Match Made in Heaven

Webinar How Your Organization Can Achieve a Customer First Transformation
Webinar

How Your Organization Can Achieve a Customer First Transformation

Scaling CS with Tech Touch Arbor Education
Podcast

Scaling Customer Success using Tech Touch: Arbor Education

inSide Scoop ep6_unicorn
Podcast

How Unicorns Do It: Inside UIPath’s Global Community

New Normal-1
Webinar

New Normal: Worry Less About Account Health and More About Customer Outcomes

inSide Scoop 5
Podcast

Customer Spotlight: Behind the Scenes at Shadow's New Gamer Community

Screenshot_6
Podcast

How Gainsight uses community for Product Feedback & Communication

Rav Blog Header
Podcast

Rav Dhaliwal on B2B Customer Engagement

inSide Scoop 2
Podcast

Customer Spotlight: Shootproof’s Customer Community

Listen now
inSide Scoop 1
Podcast

Customer Success Teams: Staying Afloat During COVID-19 Pandemic

Listen now
Podcast Practical csm
Podcast

How mature is your Customer Success team?

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the saas podcast
Podcast

The SaaS Podcast: Getting Your SaaS Product Messaging Right

Listen Now