Scale support, increase retention and deliver the best product experience with the inSided platform.
Raise the quality of your self-service support by letting your user community answer the questions your team can’t handle themselves
Allow users to mark best answers and rate how helpful content really is. Then pin, update or remove content so users can always find what they need
Learn what users are looking for and fill any knowledge gaps. Use search insights to see which help content is missing
Create dialogs amongst users to share experiences and provide valuable feedback to each other as well as to you
Get the right content to your users faster with smart search suggestions and articles organized into categories and sections
Combine your company’s support materials with community generated answers and best practices — all in one place
Pin popular articles and make sure the most helpful answers are at the tip of your users' fingertips
All your content is completely optimized for Google, so users will find the answers to their questions as soon as they search online
Provide help right on the page where the customer is. No searching or browsing needed.
Offer highly relevant help suggestions based on what the user is interacting with at any given time
Best of both worlds: Users see both company help materials and community generated content in the in-product widget
Engage with your customers while they are using your product. Don't interrupt them, help them to help themselves.
The inSided platform is user-friendly and an important channel where customers can help each other. Customers search online to answer product and service related questions. Whether they are experiencing a problem or want to change something, it is extremely important that they find what they are looking for.
Onno van der Poel
Increase customer success productivity with easier community management
The easy-to-use moderation tool offers a simple way to activate your community and engage with expert users. Make use of advanced moderator workflows, user management systems and CRM integrations to truly scale user insight & product adoption.
Streamline your publishing workflow, efficiently edit, and easily keep track of content usage
Get real-time updates on user activity and stay on top of newly created content. Create filters to identify content that needs your immediate attention
Create visible and invisible user groups, grant or deny access to users and manage writing and editing rights for specific members or groups of the community
How successful is your community? Detect changes within seconds to see if you are on track to achieve your goals
Identify the top performers on your community, easily see new registrations and review ranks and badges
Tag and analyze user-generated content to provide deep user insights to product development, marketing, and customer success teams
Discover where the most successful content is being created, what different types of content users are generating and which pieces are the most helpful
Configure and personalize your help center. Structure categories and sections from a simple to use interface
Create the perfect look and feel for your help center with easily customizable themes that give you full control
Easily configure and install the help center and in-product support. No developers required
Automatically get all new features and updated functionality with no development support needed
Our powerful API and webhooks integrate smoothly with third parties
Easy single sign on and social authentication — let non logged-in users engage too
Choose the right package for your business to get all the features you need and none that you don’t
Take a closer look at our platform with a demo, or request a free 14-day trial.
