Scale your
customer support
with a community-powered help center.
Provide more answers with your customers' help
Raise the quality of your self-service support by letting your user community answer the questions your team can’t handle themselves
Continuously improve your knowledge base
Allow users to mark best answers and rate how helpful content really is. Then pin, update or remove content so users can always find what they need
Expand and grow your knowledge base
Learn what users are looking for and fill any knowledge gaps. Use search insights to see which help content is missing
Get user input and stimulate engagement
Create dialogs amongst users to share experiences and provide valuable feedback to each other as well as to you
Fast & smart help
Get the right answers to your users faster with smart search suggestions and articles organized into categories and sections
Combine the power of support staff and users
Combine your company’s support materials with community generated answers and best practices — all in one place
Highlight & prioritize the best content
Pin popular articles and make sure the most helpful answers are at the tip of your users' fingertips
Search engine optimized content
All your content is completely optimized for Google, so users will find the answers to their questions as soon as they search online
Never interrupt a user’s workflow
Provide help right on the page where the customer is. No searching or browsing needed.
Display intelligent and context-specific help
Offer highly relevant help suggestions based on what the user is interacting with at any given time
Community answers at your fingertips
Best of both worlds: Users see both company help materials and community generated content in the in-product widget
Quickly create and publish content
Streamline your publishing workflow, efficiently edit, and easily keep track of content usage
Advanced community moderator workflows
Get real-time updates on user activity and stay on top of newly created content. Create filters to identify content that needs your immediate attention
Easy user management
Create visible and invisible user groups, grant or deny access to users and manage writing and editing rights for specific members or groups of the community
Community success dashboard
How successful is your community? Detect changes within seconds to see if you are on track to achieve your goals
User engagement tracking
Identify the top performers on your community, easily see new registrations and review ranks and badges
User feedback and insight analysis
Tag and analyze user-generated content to provide deep user insights to product development, marketing, and customer success teams
Quickly view content performance
Discover where the most successful content is being created, what different types of content users are generating and which pieces are the most helpful
A customized help center that fits your needs
Configure and personalize your help center. Structure categories and sections from a simple to use interface
A help center destination that reflects your brand
Create the perfect look and feel for your help center with easily customizable themes that give you full control
Quick and easy integration
Easily configure and install the help center and in-product support. No developers required
Future-proof SaaS
Automatically get all new features and updated functionality with no development support needed
Easy integrations
Our powerful API and webhooks integrate smoothly with third parties
SSO and social authentication
Easy single sign on and social authentication — let non logged-in users engage too
Clear pricing model
Choose the right package for your business to get all the features you need and none that you don’t
