One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
Learn moreTransform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices, and user-generated content.
Learn moreGive customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
Learn moreInvolve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
Learn moreKeep customers informed and updated about new product developments, releases and updates to your roadmap.
Learn moreRaise the quality of your self-service support by letting your user community answer the questions your team can’t handle themselves
Allow users to mark best answers and rate how helpful content really is. Then pin, update or remove content so users can always find what they need
Learn what users are looking for and fill any knowledge gaps. Use search insights to see which help content is missing
Create dialogs amongst users to share experiences and provide valuable feedback to each other as well as to you
Get the right content to your users faster with smart search suggestions and articles organized into categories and sections
Combine your company’s support materials with community generated answers and best practices — all in one place
Pin popular articles and make sure the most helpful answers are at the tip of your users' fingertips
All your content is completely optimized for Google, so users will find the answers to their questions as soon as they search online
Provide help right on the page where the customer is. No searching or browsing needed.
Offer highly relevant help suggestions based on what the user is interacting with at any given time
Best of both worlds: Users see both company help materials and community generated content in the in-product widget
Engage with your customers while they are using your product. Don't interrupt them, help them to help themselves.
The inSided platform is user-friendly and an important channel where customers can help each other. Customers search online to answer product and service related questions. Whether they are experiencing a problem or want to change something, it is extremely important that they find what they are looking for.
Onno van der Poel
Combine feedback with CRM data to get maximum ROI from your product development.
Use integrations to further sort and organize feedback on business metrics like and revenue and engagement.
Easily structure your customer feedback and idea pipeline. Prioritize feature requests based on popularity.
Announce new features contextually, on the relevant pages. Personalize the experience by showing unread messages to individual users.
Receive feedback on your newest releases with user comments and one-click emoji reactions. Embed original user requests and community contributions within your release notes.
Get real-time updates on user activity and stay on top of newly created content. Create filters to identify content that needs your immediate attention.
A flexible self-service solution — totally configurable to fit your specific needs & branding while maintaining the scalability and frequent updates.
User-friendly dashboards display metrics that track community health, monitor content generation, and give insights on member growth and retention.
Automatically get all new features and updated functionality with no development support needed
Our powerful API and webhooks integrate smoothly with third parties
Easy single sign on and social authentication — let non logged-in users engage too
Choose the right package for your business to get all the features you need and none that you don’t