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Scale your
customer support

with a community-powered help center.

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A powerful all-in-one help center

Leverage the power of your user community and have them answer over 50% of your support questions. Combine company content and user answers into a single knowledge base and provide help right inside your own product or on your web pages.

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Community-powered support

Leverage your users for more and better answers

Build a customer support platform where users answer questions and give support that’s out of your support team’s scope. Feed user expertise straight into your knowledge base and your in-product support widgets.

 

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Provide more answers with your customers' help

Raise the quality of your self-service support by letting your user community answer the questions your team can’t handle themselves

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Continuously improve your knowledge base 

Allow users to mark best answers and rate how helpful content really is. Then pin, update or remove content so users can always find what they need

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Expand and grow your knowledge base

Learn what users are looking for and fill any knowledge gaps. Use search insights to see which help content is missing

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Get user input and stimulate engagement

Create dialogs amongst users to share experiences and provide valuable feedback to each other as well as to you

The inSided platform is user-friendly and an important channel where customers can help each other. Customers search online to answer product and service related questions. Whether they are experiencing a problem or want to change something, it is extremely important that they find what they are looking for.

Onno van der Poel

Managing Director at Telfort
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Help center

All the help and support your customers need in one place

Provide a one-stop shop for your users to get the answers to their burning questions and share their own expert knowledge with the community.

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Fast & smart help

Get the right answers to your users faster with smart search suggestions and articles organized into categories and sections

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Combine the power of support staff and users

Combine your company’s support materials with community generated answers and best practices — all in one place

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Highlight & prioritize the best content

Pin popular articles and make sure the most helpful answers are at the tip of your users' fingertips

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Search engine optimized content

All your content is completely optimized for Google, so users will find the answers to their questions as soon as they search online

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In-product support

Take customer success to the next level

Easily and automatically answer user questions right within your own product environment—so no one has to stop what they're doing to find answers. Intelligent help is right there on the page with in-product support.

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Never interrupt a user’s workflow

Provide help right on the page where the customer is. No searching or browsing needed.

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Display intelligent and context-specific help

Offer highly relevant help suggestions based on what the user is interacting with at any given time

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Community answers at your fingertips

Best of both worlds: Users see both company help materials and community generated content in the in-product widget

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Simple management

Increase productivity with easy community management

The easy-to-use moderation tool offers a simple way to activate your community and engage with expert users. Make use of advanced moderator workflows, user management systems and CRM integrations.

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Quickly create and publish content

Streamline your publishing workflow, efficiently edit, and easily keep track of content usage

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Advanced community moderator workflows

Get real-time updates on user activity and stay on top of newly created content. Create filters to identify content that needs your immediate attention

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Easy user management

Create visible and invisible user groups, grant or deny access to users and manage writing and editing rights for specific members or groups of the community

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Rich analytics

Improve your help center based on real usage data

Make data-driven decisions to improve your community-driven help center. User-friendly dashboards display global metrics that track community health, monitor content generation, and give insights on member growth and retention.

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Community success dashboard

How successful is your community? Detect changes within seconds to see if you are on track to achieve your goals

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User engagement tracking

Identify the top performers on your community, easily see new registrations and review ranks and badges

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User feedback and insight analysis

Tag and analyze user-generated content to provide deep user insights to product development, marketing, and customer success teams

Quickly view content performance

Quickly view content performance

Discover where the most successful content is being created, what different types of content users are generating and which pieces are the most helpful

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Simple customization

A help center that fits your brand

A flexible self-service help center — totally configurable to fit your specific needs.

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A customized help center that fits your needs

Configure and personalize your help center. Structure categories and sections from a simple to use interface

A help center destination that reflects your brand

A help center destination that reflects your brand

Create the perfect look and feel for your help center with easily customizable themes that give you full control

Experience a quick and easy integration

Quick and easy integration

Easily configure and install the help center and in-product support. No developers required

All of the benefits, none of the stress: a powerful SaaS platform

Future-proof SaaS

Future-proof SaaS

Automatically get all new features and updated functionality with no development support needed

Easy integrations

Easy integrations

Our powerful API and webhooks integrate smoothly with third parties

SSO and social authentication

SSO and social authentication

Easy single sign on and social authentication — let non logged-in users engage too

Clear pricing model

Clear pricing model

Choose the right package for your business to get all the features you need and none that you don’t