inSided Community Engagement platform for Customer Success

ONLINE COMMUNITY PLATFORM

🚀 Build a branded Online Community

Drive REAL customer engagement, self-service and scale Product Feedback & Ideation

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inSided B2B SaaS Customer Success Community customers

Full-featured Community Platform

Everything you need to build engagement in one central location

Community showcase

  • Advanced Q&A and discussions
  • Community driven knowledge base capabilities
  • Product Feedback & ideation functionality
  • Events & User-groups
  • SSO & Social authentication

Proven business value of Online Communities

  • 50%

    More Self-service

  • 80%

    More customer engagement

  • 20%

    Customer initiated roadmap

Fully Customizable

Branded, without development resources

  • Drag & drop your ideal community setup
  • Adjust colors, fonts & custom CSS for advanced editing
  • Embed music, videos and interactive content (Youtube, Vimeo, Spotify, Typeform, etc)
  • Integrate external sources like status pages, social widgets and forms
  • Add custom HTML e.g. CTA's, G2 crowd reviews or external announcements

Gamification Engine

Boost engagement and create long-term advocates

  • Award badges based on community & product engagement
  • Add a tiered tanking & point system
  • Give users the ability to like content, or mark as helpful
  • Customer & employee leaderboards to visualize engagement
  • Link your gamification system to external sources (e.g. SWAG benefits)

A truly personalized community experience

Give every customer the experience they deserve

  • Show content based on customer segments & user-roles
  • Different streams for customers, partners and prospects
  • Integrate & use CRM data to personalize the experience
  • Custom user-profiles & properties
The Ultimate Guide to Community Management

The Ultimate Guide to Community Management in B2B

The Ultimate guide to Community Management includes:

  • Your community concept, goals and objectives

  • How to drive user engagement on your community

  • The power of gamification & integrations

  • Launch checklist, moderation, ROI and Gamification


Read the eBook

Events & user-groups

Extend your community with events & user-groups

  • Promote your event, and get event registrations
  • RSVP and event management
  • Set up structural engagement around events & targeted user-groups
  • Segment customers & community members into user-groups
  • Integrate with Marketing Automation or CRM software

Advanced moderation capabilities

Ready for bigger teams and advanced workflows

  • Monitor, edit, move, archive & delete all community content with advanced workflows & editing options
  • Use advanced filters to create a personalized content overview for individual moderators and user-roles
  • Supports cross-functional collaboration for geographically spread teams & departments
  • Advanced user management, custom roles and access management

Community Analytics

Deep insights to make data-driven decisions

  • Success dashboards to track content, replies, response rates & peer-to-peer engagement
  • User dashboards to track members, registrations, ranks & leaderboards
  • Content dashboards to track topics, replies, likes, content gaps and popular categories
  • Use post-field analysis to easily assign custom tags to individual posts & run reports
  • Integrate with popular tooling like Google Analytics, Mixpanel
  • Out of the box API, webhooks & data warehouse support

“We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration.”

Extreme Networks

“inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.”

Sonos

"We wanted to work with a company that values their customers and views them as a true partners—we feel that with inSided..”

Webroot

Ebook
10 Steps to Community Success
Get the ebook