Empower your expert users to answer their own questions—or those of others
Great results speak for themselves
Our community platform has consistently proven to reduce service costs, increase NPS scores and scale traffic to answers.
The community is our next bet for the future, so when a customer starts with care, he’ll start on the community.
Director of Global Customer Care at Sonos
Better customer support
Empower your expert users to help themselves and others
Communities play a key role in your customer support strategy. They completely change how your users engage, collaborate & communicate with your organization.
With the right tooling and a proper strategy, communities can drive real, measurable business results for your company.
Improve customer experience
Today, customer experience is the biggest differentiator
So set yourself apart by focusing on your customers' happiness. Use a customer community to drive engagement between customers and your company. Scale engagement with gamification features, include them in ideation, ask and receive feedback about your product and gauge expectations.
Drive customer advocacy & retention
We live in a self-service world
Don't hide. Provide your customers with an open environment to freely interact with your business, services and their peers.
Leverage their knowledge, experience and actual use-cases of your product to scale your support, learn, co-create and keep your knowledge base updated.
Build a knowledge base
A knowledge base that never goes out of date
Combine your company content with the knowledge provided by your customers on your own community platform. Analyze trends, pinpoint information gaps and leverage the ever-evolving nature of a community to make sure your knowledge base is always up to date.
Everything you need to create a thriving community
Automation & rules
Smart search engine
Migrations made easy
Already have a community platform? No problem. That's why we created IDIS. The inSided Data Import Suite makes migrating your current community a seamless and effortless experience. Want to know more?