community-screen

Experience a community platform like no other

Engage your expert users with an online community.

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“We chose inSided to upgrade our customers’ community experience after looking for more features and options for collaboration.”

Extreme Networks

“inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.”

Sonos

"We wanted to work with a company that values their customers and views them as a true partners—we feel that with inSided..”

Webroot

The business value of online communities

  • 50%

    reduction in support tickets

  • +18

    NPS points

  • 40%+

    questions answered by other users

Take a look at our powerful community features

Engaging community content

Maximize your community's impact

Rich media: Embed music, videos and interactive content from your favorite platforms (YouTube, Vimeo, Spotify, Typeform, etc.) in our intuitive text editor.

Gamification: Keep your users hooked with badges, rank styling features and automatic notifications about their latest achievements.

Community integration: Embed your community content across your site with our widget. 

Highlight content: Pin popular articles and highlight user replies to make sure the most helpful answers are at the tip of your customers' fingertips.

Online events: Use your online community to publish and promote an event to your user base, while keeping the conversation going long after the event is over.

Simple community management

Moderation tools

Moderator workflows: Stay on top of community content with user activity updates, and use advanced filters to remove old topics and keep your community fresh. 

User management: Create visible and invisible groups, grant or deny access to users and manage editing rights for specific members of the community.

Content monitoring: Discover where the most successful content is being created, which types of content users are generating and how others are engaging with it.

SSO and social authentication: Easy single sign on and social authentication—let non logged-in users engage too.

 

Rich, insightful analytics

Make data-driven decisions

Community success dashboard: How successful is your community? Detect changes within seconds and see if you are still on track to achieve your goals.

User engagement tracking: Identify the top performers on your community, check new registrations, the distribution of ranks and much more.

Post-field analysis: Easily assign custom tags to individual posts and run reports on it. Combine quantitative and qualitative user feedback and create valuable reports within minutes!

Simple integrations: Connect to customer support and success tools for a 360-degree view of customer sentiment and behavior and use our flexible API and webhooks to link up with your favorite web apps.

10 steps to a successful B2B online community

Launching a community made easy

Thinking about launching a community of your own? Read our eBook for 10 recommendations on the best way to get started. 

Our 10 Steps to Community Success include:

  • Integrating your community with customer success and support tools

  • Moderator training

  • Increasing engagement through gamification


Read the eBook

Want to see what inSided can do for you?

It’s a great chance to have a closer look at our platform.

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Ebook
Ultimate Guide to Community Management
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