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Build an online community with inSided

Empower your expert users to answer their own questions—or those of others

Request free trial

Great results speak for themselves

Our community platform has consistently proven to reduce service costs, increase NPS scores and scale traffic to answers.

  • -25%

    Reduction in support costs

  • +18

    Net Promotor Score

  • +13%

    Customer retention

The community is our next bet for the future, so when a customer starts with care, he’ll start on the community.

Denny Haayen

Director of Global Customer Care at Sonos
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Better customer support

Successful customers help themselves, and others

Communities play a key role in your customer support & success strategy, and in B2B SaaS. They completely change how your users engage, collaborate & communicate with your organization.

Let us help with the right tooling and a proper strategy, so communities can drive real, measurable business results for your company.

inSided customer community platform for self service

Improve customer experience

Today, customer experience is the biggest differentiator

So set yourself apart by focusing on your customers' happiness. Use a customer community to drive engagement between customers and your company. Scale engagement with gamification features, include them in ideation, ask and receive feedback about your product and increase product & feature adoption.

inSided community platform drive outstanding service support

Drive customer advocacy & retention

We live in a self-service world

Don't hide. Provide your customers with an open environment to freely interact with your business, services and their peers.

Leverage their knowledge, experience and actual use-cases of your product to scale your support, learn, co-create and easily keep your knowledge base updated.

Build a community knowledge base

Build a knowledge base

A knowledge base that never goes out of date

Combine your company content with the knowledge provided by your customers on your own community platform. Analyze trends, pinpoint information gaps and leverage the ever-evolving nature of a community to make sure your knowledge base is always up to date.

Community features

Everything you need to create a thriving community

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Content Intelligence
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Gamification features
Knowledge base community features
Knowledge base
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Advanced analytics
Automation and rules
Automation & rules
Smart Search capabilities
Smart search engine
Integrations
Integrations

Migrations made easy

Already have a community platform? No problem. That's why we created IDIS. The inSided Data Import Suite makes migrating your current community a seamless and effortless experience. Want to know more?

Contact Us

All benefits, no stress. A powerful SaaS solution.

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Future-proof SaaS solution

Automatically get all new features and updated functionality with no development support needed.

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Easy integrations

Our powerful API and webhooks integrate smoothly with third parties.

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SSO and social authentication

Easy single sign on and social authentication — let non logged-in users engage too.

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Clear pricing, no surprises

Choose the right package for your business to get all the features you need and none that you don’t.