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Ultimate Guide to Community Management
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Experience a community platform like no other

Engage your expert users with an online community.

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“Amazing community solution with professional implementation guidance”

"Great platform, easy to use and a great
team to help you achieve your business goals.”

“inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.”

The business value of online communities

  • 50%

    reduction in support tickets

  • +18

    NPS points

  • 40%+

    questions answered by other users

Take a look at our powerful community features

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Engaging content 

Bring your users together 

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Simple management 

Moderation made easy 

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Insightful analytics

Make data-driven decisions

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Engaging community content

Maximize your community's impact

Rich media: Embed music, videos and interactive content from your favorite platforms (YouTube, Vimeo, Spotify, Typeform, etc.) in our intuitive text editor.

Gamification: Keep your users hooked with badges, rank styling features and automatic notifications about their latest achievements.

Community integration: Embed your community content across your site with our widget. 

Highlight content: Pin popular articles and highlight user replies to make sure the most helpful answers are at the tip of your customers' fingertips.

Simple community management

Moderation tools

Moderator workflows: Stay on top of community content with user activity updates, and use advanced filters to remove old topics and keep your community fresh. 

User management: Create visible and invisible groups, grant or deny access to users and manage editing rights for specific members of the community.

Content monitoring: Discover where the most successful content is being created, which types of content users are generating and how others are engaging with it.

SSO and social authentication: Easy single sign on and social authentication—let non logged-in users engage too.

 

Rich, insightful analytics

Make data-driven decisions

Community success dashboard: How successful is your community? Detect changes within seconds and see if you are still on track to achieve your goals.

User engagement tracking: Identify the top performers on your community, check new registrations, the distribution of ranks and much more.

Post-field analysis: Easily assign custom tags to individual posts and run reports on it. Combine quantitative and qualitative user feedback and create valuable reports within minutes!

Simple integrations: Connect to customer support and success tools for a 360-degree view of customer sentiment and behavior and use our flexible API and webhooks to link up with your favorite web apps.

10 steps to a successful B2B online community

Launching a community made easy

Thinking about launching a community of your own? Read our eBook for 10 recommendations on the best way to get started. 

Our 10 Steps to Community Success include:

  • Integrating your community with customer success and support tools

  • Moderator training

  • Increasing engagement through gamification


Read the eBook

Here's how inSided stands out:

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Unbeatable community expertise

With our proven customer success approach, 95% of our customers exceed their KPIs.

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Easily configurable

inSided’s easily configurable SaaS solution offers a lower TCO and much faster implementation.

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Effortless data migration

Enjoy a secure, hassle-free and speedy migration. See results in 2 weeks.

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Simple customization

Create the perfect look and feel for your community with easily customizable themes.

Want to see what inSided can do for you?

It’s a great chance to have a closer look at our platform.

Get a demo
Ebook
Ultimate Guide to Community Management
Get the ebook