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Ultimate Guide to Community Management
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A great alternative to Jive Communities

Increase customer engagement and accelerate support with inSided's Online Community Platform

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“We decrease support tickets by integrating our inSided community with Zendesk ticketing & guides”

Oleg

Head of Support

“We use our community to drive user insights to our products teams by integrating our community into Salesforce & Jira”

Denise

VP Platform Product

“We use our community to increase engagement & peer to peer support which we measure through Mixpanel & Salesforce”

Cherise

Customer Engagement

Why companies choose inSided over Jive Communities

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Moderation tooling

Enterprise proof moderation workflows and straight forward UX.

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Great out of the box experience

Our design is tried and tested, but fully customizable should you want to adapt it to fit your own personal style.

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Easy configuration

inSided is a cloud-based SaaS application, that requires minimal technical knowledge to setup, yet is fully customizable if you have the experience.

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Integrated self-service platform

An integrated Community, Knowledge Base and In-App Support makes it easy for your customers to find the answers they want, when they need them.

What our top-customers achieve:

  • 25%

    lower cost of support

  • +18 NPS

    Improved customer satisfaction

  • 80%

    customers engaged on the community

Keep your customers engaged

To drive retention & adoption

A central place for customers to ask questions, start conversations and help each other. Keep your customers engaged and empower them to answer 50-80% of support questions. 

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Simple community management

Moderation tools

Moderator workflows: Stay on top of community content with user activity updates, and use advanced filters to remove old topics and keep your community fresh. 

User management: Create visible and invisible groups, grant or deny access to users and manage editing rights for specific members of the community.

Content monitoring: Discover where the most successful content is being created, which types of content users are generating and how others are engaging with it.

SSO and social authentication: Easy single sign on and social authentication—let non logged-in users engage too.

 

Rich, insightful analytics

Make data-driven decisions

Community success dashboard: How successful is your community? Detect changes within seconds and see if you are still on track to achieve your goals.

User engagement tracking: Identify the top performers on your community, check new registrations, the distribution of ranks and much more.

Post-field analysis: Easily assign custom tags to individual posts and run reports on it. Combine quantitative and qualitative user feedback and create valuable reports within minutes!

Simple integrations: Connect to customer support and success tools for a 360-degree view of customer sentiment and behavior and use our flexible API and webhooks to link up with your favorite web apps.

10 steps to a successful B2B online community

Launching a community made easy

Thinking about launching a community of your own? Read our eBook for 10 recommendations on the best way to get started. 

Our 10 Steps to Community Success include:

  • Integrating your community with customer success and support tools

  • Moderator training

  • Increasing engagement through gamification


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Got any questions? Ask us anything about our platform.

Ebook
Ultimate Guide to Community Management
Get the ebook