Get a demo
Ultimate Guide to Community Management
Get the ebook

A great alternative to Jive Communities

Increase customer engagement and accelerate support with inSided's Online Community Platform

Get a demo Request free trial

“We decrease support tickets by integrating our inSided community with Zendesk ticketing & guides”


Head of Support

“We use our community to drive user insights to our products teams by integrating our community into Salesforce & Jira”


VP Platform Product

“We use our community to increase engagement & peer to peer support which we measure through Mixpanel & Salesforce”


Customer Engagement

Why companies choose inSided over Jive Communities


Moderation tooling

Enterprise proof moderation workflows and straight forward UX.


Great out of the box experience

Our design is tried and tested, but fully customizable should you want to adapt it to fit your own personal style.


Easy configuration

inSided is a cloud-based SaaS application, that requires minimal technical knowledge to setup, yet is fully customizable if you have the experience.


Integrated self-service platform

An integrated Community, Knowledge Base and In-App Support makes it easy for your customers to find the answers they want, when they need them.

What our top-customers achieve:

  • 25%

    lower cost of support

  • +18 NPS

    Improved customer satisfaction

  • 80%

    customers engaged on the community

Keep your customers engaged

To drive retention & adoption

A central place for customers to ask questions, start conversations and help each other. Keep your customers engaged and empower them to answer 50-80% of support questions. 

Get a free demo

Simple community management

Moderation tools

Moderator workflows: Stay on top of community content with user activity updates, and use advanced filters to remove old topics and keep your community fresh. 

User management: Create visible and invisible groups, grant or deny access to users and manage editing rights for specific members of the community.

Content monitoring: Discover where the most successful content is being created, which types of content users are generating and how others are engaging with it.

SSO and social authentication: Easy single sign on and social authentication—let non logged-in users engage too.


Rich, insightful analytics

Make data-driven decisions

Community success dashboard: How successful is your community? Detect changes within seconds and see if you are still on track to achieve your goals.

User engagement tracking: Identify the top performers on your community, check new registrations, the distribution of ranks and much more.

Post-field analysis: Easily assign custom tags to individual posts and run reports on it. Combine quantitative and qualitative user feedback and create valuable reports within minutes!

Simple integrations: Connect to customer support and success tools for a 360-degree view of customer sentiment and behavior and use our flexible API and webhooks to link up with your favorite web apps.

10 steps to a successful B2B online community

Launching a community made easy

Thinking about launching a community of your own? Read our eBook for 10 recommendations on the best way to get started. 

Our 10 Steps to Community Success include:

  • Integrating your community with customer success and support tools

  • Moderator training

  • Increasing engagement through gamification

Read the eBook

Got any questions? Ask us anything about our platform.

Ultimate Guide to Community Management
Get the ebook