Product feedback & Communication
Get product
feedback; send
product updates
Gather product feedback, get insights into customer
needs, and communicate your roadmap on one
transparent platform.
Get product
The smarter way to build SaaS products
As your customer base and communication channels grow, gathering feedback
and driving adoption of new features gets tougher. Involve your customers at
every stage of the roadmap process using inSided.
Understand and deliver exactly what your customers want
- Put customer input at the core of your decision-making process.
- Ask for feedback and keep users up-to-date on new releases all on one platform.
Gather feedback efficiently
- Managing customer feedback is hard and it often comes from many different channels. It’s time to connect with your customers in one centralized feedback portal where you are in control.
- Allow customers to vote on ideas, invite users to join beta tests and encourage product ideation.
The inSided platform gives us a forum for hearing from our customers: what their pain points are, what their needs are, the specific use cases or business challenges that they’re working through in their own words… it allows us to better understand the relative importance or popularity of specific requests. And then in turn we get to show our customers that we’re listening to their feedback and responding to it.
Make data-driven decisions
- Don’t base your product updates on gut feeling. Combine customer feedback with usage data to make sure customers get maximum ROI from your product.
- Use our Gainsight and Salesforce integrations to tie feature requests to revenue data to make sure you prioritize the most valuable ideas.
Communicate effortlessly with customers
- Close the feedback loop by sharing updates such as feature releases, ideation reviews, product roadmap changes, and more in one centralized place.
- Keep customers updated on submitted ideas and explain what you’re working on, and why. Allow customers to subscribe to product updates so they never miss a thing.
eBook: How Gainsight gets the most from their community
Discover how Gainsight uses their community
to:
- Effectively close the product-user feedback loop
- Communicate product updates effectively to their users
- Act on user insights to build a customer-centric produc
Join leading software companies using inSided
Using community as a key channel for high-touch strategy
Cognite enables asset-heavy industries – like oil & gas, power & utilities, and manufacturing – to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.
Results
- 99% of all customers and partners registered
- 51% increase in engagement from externals
- 60000 + pageviews
How Gong uses Community to Fuel ARR and Customer Retention
Revenue intelligence platform Gong wanted to provide its customers with a space to connect and learn from each other. They found that it resulted in customer retention, product stickiness, and even influenced ARR.
Results
- 36% of accounts are in community
- 20K unique visitors
- 1,200 1:1 meetings have occurred
- 3,000 registered community members
Leveraging Community for P2P Support and Unlimted Subject Matter Expertise
In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.
Results
- 50% growth Year over Year
- 85% replies to questions
- 65% are marked with an answer within the same month