A great alternative to Higher Logic

Increase customer engagement, retention and accelerate support with inSided’s Online Community Platform

Here’s why companies choose inSided over Higher Logic

Effortless migration

Enjoy a quick, hassle-free migration with full support from our product expert

Easily configurable

inSided’s easily configurable SaaS solution offers a lower TCO and much faster implementation

Unbeatable community expertise

With our proven customer success approach, 95%+ customers exceed their KPIs

Rich analytics

Make data-driven decisions to improve your community with user-friendly dashboards and global metrics

B2B Focus

inSided’s core focus is building communities for SaaS & subscription based companies, while Higher Logic is traditionally focused on launching association communities

Advanced moderation

Activate your community with advanced workflows, user management systems and CRM integrations

Our recipe for customer success:

  • Powerful community platform

    Unite your users to increase engagement, gain valuable customer insights and allow them to share best practices. Keep members engaged with Gamification features.

  • Smart knowledge base

    Combine your help content with the best answers from your user community. Provide a one-stop-shop for your users to get the answers to their burning questions.

  • In-app support

    Give customers easy access to the best answers by offering highly relevant support content right inside your product.

Customer Support

Provide centralized self-service content with an average of 60% peer-to-peer support

Customer Success

See an average of 70 – 80% customer engagement with your B2B community


Implement on average 20% of customer ideas and get their voice on your product roadmap

Free eBook: The Complete Buyers Guide to Community Software

This guide is a comprehensive resource for choosing community software that you’ve been looking for.

Get the eBook and find out how:

  • Different community concepts and use cases
  • Top tips for a successful community
  • FULL platform feature list with explanations

With inSided, we’re able to run more efficiently while being less reliant on other teams. This is a huge win for us. It’s important to be able to react and make changes as fast as possible in our industry. Everyone at inSided has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with inSided.

Drew Frey

Senior Communications Manager at Webroot

Take a look around our platform

Join leading software

using inSided’s customer success community platform